Evangelo Sakr Email & Phone Number

Lebanon

• Provided Level 1 support - answer calls from end users using “8x8” and through email using ticketing system “TeamSupport”.• Provided Technical assistance for PMS software spanning over thousands of properties worldwide.• Set up user accounts and train end users on the software.• Troubleshot issues within the PMS software, components implemented and server side.• Utilized GoToAssist for remote troubleshooting on client's devices.• Resolved problems, including connectivity issues with pin pad receipt printers and regular printers.• Implemented EMV devices, receipt printers, regular printers, POS to the application to ensure seamless connection with payment processors.• Escalated unresolved incidents.• Regularly troubleshot card processing errors, distinguishing between software and card-related issues.• Continuously monitored server logs to ensure smooth data transmission.• Performed full data repush on server side in case of missing data.• Configured cloud applications to store client’s data (OwnCloud).• Implemented and mapped third-party software (Expedia, booking.com …) to enhance functionality of the application.• Ensured consistent data transmission from third-party software for a seamless client experience.• Created a detailed report after each support ticket.Quality Assurance:• Executed test cases prepared by the QA managers.• Detected software bugs for ongoing improvements.

Sarba, Keserwan-Jbeil Governorate, Lebanon

>Responded to user inquiries and provided technical support via phone, email, or in-person.>Installed, configured, and maintained computer systems, software applications, and peripherals.>Documented issues and resolutions in a ticketing system to maintain records and improve processes.>Trained users on software applications and best practices for IT security.>Collaborated with other IT staff to ensure timely resolution of technical problems.>Stayed updated with the latest technology trends and advancements.