Evangelos Sfondylis Email and Phone Number

• Customer advocate, liaison, and single point of contact ensuring customer. satisfaction by providing oversight and management for technical issues.• Collaborate closely with the sales team in proposal preparations. • Manage the assigned customers to the established SLAs by engaging all appropriate teams when necessary.• Focus on assigned customers to align their objective needs with provided solutions.• Assist and provide expert advice, operational best practices and deployment of Red Hat products.• Develop workshops to present products and solutions tailored to the customer needs. • Employ Ansible to drive operations automation for organizations.

· Collaborated with Project Managers and Business Owner teams under the project Technical Leader role.· Delivered large scale central system infrastructures in accordance with established security standards and guidelines. · Primarily focused on Oracle, Red Hat solutions covering Bank's core banking services.· Supported mission critical Core Banking Services operating in various Application Servers under Red Hat and Solaris.· Maintained and administered Bank's Data Warehouse infrastructure.· Administered and troubleshoot issues regarding Bank’s Treasury and Capital Markets as well as Risk Management infrastructure.· System provisioning and management through centralized infrastructures (Red Hat Satellite, Oracle Enterprise Management OPS Center).· Evaluated and recommended technical alternatives involving technology, methodology, tools, processes and solution components.· Analyzed technical requirements of upcoming projects, defining hardware and software procurements and implementation designs.

· Customer advocate, liaison, and single point of contact ensuring customer satisfaction by providing oversight and management for technical issues.· Managed ongoing technical activities between Thomson Reuters and customers, ensuring customer success and satisfaction · Provided assistance to business and sales teams in onboarding new accounts, reaching out to assist them with all technical matters.· Prepared all necessary pre-sales technical proposals for upcoming projects or RFPs.· Managed project deliverables collaborating heavily with technical staff to deliver high-quality outcomes on time and on budget.· Provided 2nd level support and guidance for client based installations.

· Maintained and upgraded local infrastructure systems according to company wide standards in collaboration with central bureau. · Provided hardware and software support to Customer Services groups.· Performed installation, upgrades and troubleshooting of Reuters Desktop products at customer premises.· Responsible for resolution of technical issues related to Thomson Reuter’s internet based applications.· Setup of the Thomson Reuters Editorial venue infrastructure for Athens 2004 Olympics at the Main Press Center.

Organize, on a bimonthly basis, equipment, software applications and personnel needed for the enlisting process of approximately 1.500 new recruits.• Member of task team to complete a thorough analysis towards the creation of a new computerized system to cover the needs of the Base.• Held system and network administration responsibilities.• Provide technical support and responsible for system and network administration.