Evangelos Kotrotsos, Msc, Fsac Email & Phone Number

Haywards Heath, Uk

• Worked within the Account Maintenance Team, within the Private Banking Service Centre, Group Operations.• Ensured smooth execution of various instructions originating from either the Private Banking Offices (25+) or the clients (sweep account setup / modifications, changes regarding payments of portfolio income – bank account amendments, PBS – RMS data corrections).• Resolving failed Asset Management Service (AMS) portfolio / Select ISA income – payments of unapplied credit amounts into the Private Banking (PB) Offices’ bulk accounts.• Helped manage client inquires by providing detailed information and analysis of bank processes and operations to Relationship Associates and PB Managers.• Improved PB (HNW) account maintenance techniques, ensuring high levels of client service satisfaction and excellence whilst minimizing possible problems.• Trained new hires starters and current employees (10 team members).• Participated in mandatory Lloyds Banking Group in-house training on a quarterly basis and passed successfully.

Master’S Degree, Msc In Banking And Finance, Distinction (79.08%)

Dissertation: Mergers and Acquisitions between Banks and Insurance Companies: An empirical study on Wealth and Risk.

Bachelor’S Degree, Ba (Hons) In Business Management

London Metropolitan University, UK - In collaboration with BCA College, Greece. Dissertation: An analysis of the European Air Transport.