Eric Van Gorden Email & Phone Number

Scranton, Pa, Us

In my role as a Principal Product Manager I work across several teams in Arc's content suite with a focus on large-scale content integrations, customer content migrations and Arc's authoring tools.

Senior Product Manager focused on 3rd party content integrations.

New York, United States

Ipswich, Massachusetts, United States

●Responsible for strategy, positioning and crafting GTM direction for EBSCO's e-resource management suite of products: Full Text Finder | Publication Finder | Holdings Mgmt Admin.●Drove product line integrations with library management systems like FOLIO and CORAL to capture new revenue streams and showcase EBSCO's engagement and support of open software initiatives. ●Led beta partner work with customers providing iterative feedback on new products like the Publication Finder A-Z browse product.●Aggressively re-positioned EBSCO's Usage Consolidation product to improve growth potential, including conceptualizing and driving implementation of new professional services to assist library customers in making informed purchase decisions.●Worked to build product line awareness across internal EBSCO stakeholders including sales teams to ensure improved sales engagement and supported sales efforts with site visits, customer presentations and ongoing feedback sessions.●Organized and facilitated interactive sessions where customers were invited onsite to speak directly to development teams about their daily challenges and needs exposing internal staff to firsthand "voice of the customer" input.●Represented EBSCO products as a thought leader by presenting sessions along with librarian partners at key industry conferences such as, NASIG, ACRL NE, ER&L just to name a few.

● Lead development teams to design, launch and support Ecohubs in New York (Digital.NYC), Boston (StartHub.org) and London (Tech.London).● Manage ongoing relationships with site sponsors to ensure appropriate representation of products, programs, and achieving contractual KPIs.● Align with government partners to deliver city programs focused on technology and innovation.● Define product roadmaps through the use of customer surveys and community roundtables with key startup leaders.

● Set development priorities, defined product roadmap and crafted product feature stories.●Retained 98% product renewal rate and grew the business topline by 3%.● Coordinated strategy and messaging between marketing, sales, and development teams while creating and executing the development plan designed in partnership with Agile technology lead.● Presented to academic audiences at global trade shows and conferences serving as a thought leader and product evangelist. ● Supported on-site sales through presentations, trainings and personal visits with economic buyers at Universities.

● Managed frontline licensing and accounts for partners such as, Time Inc, Dow Jones, Washington Post, Getty Images, Houghton Mifflin, National Geographic, and Congressional Quarterly.● Exceeded yearly new business goals in the first five months of 2012.● Designed and implemented content licensing strategy for new e-commerce product launch.

● Full P&L product responsibility for product including development and partner engagement.● Managed approximately 90 custom branded e-commerce sites white labeled for major US newspapers.● Part of team that formed an alliance with Google to bring historical content to the Google News Archive service.

● Collaborated with internal publishing groups to improve electronic data feed processes.● Contributed to product development efforts through key contract negotiations.● Met or exceeded targeted new content licensing goals in each year of employment.

● Responsible for managing publisher royalty payment system and payments for multi-million dollar product lines.● Acted as GM for acquired company Mediaseek, correlating 3rd party education products to state standards for K-12 schools.● Managed all content operations including a staff of five full-time employees with diverse responsibilities from developers and relationship managers to QA specialists.● Reduced royalty obligations by almost $2M in a single year through aggressive contract renegotiations.

● Developed and managed all outsourced vendor relationships for content conversion projects.● Streamlined the process for paying publisher royalties from more than two weeks to less than 5 days.● Worked with signed publishers to set up electronic data feeds and worked with team of programmers to write custom code to filter incoming content.

● Developed and maintained the web presence for all society journals.● Created a process to load article abstracts ahead of publication to significantly reduce article backlog for professors needing to show publication credits.

Ma, English

Activities and Societies: Graduate Assistant, 4.0 GPAEnglish Dept. Journal editorial staff.

Ba, English

Activities and Societies: Honor Society