Creating and maintaining client relationships with high-touch service focused on understanding customers’ diverse needs.Leveraging proficiency from five departments across the institution to provide a breadth of knowledge for my clients’ benefit. Contributing to an institutional commitment to employee empowerment and development

Engaged in university management, budget analysis, and program evaluation as a member of the governor-appointed Board of TrusteesElected for multiple terms as Senator, Executive Chief of Staff, and Student Trustee.

Implemented new safety procedures and created a new operating system while prioritizing student safety and quality of experience. Managed a team of dispatchers and drivers while coordinated student clubs as volunteers. Controlled all records, financial information, contracts, scheduling, advertising, training, and hiring.

Dedicated champion of high-efficiency operations resulting in district-leading customer satisfaction ratingsDemonstrated excellence in employee training and devlopment

Exemplified industry-leading customer serviceEmbodied a goal-driven culture, culminating in a top 5% nationwide rating for all franchisesDemonstrated adaptability and quick learning by mastering all positions and being selected for management training