Evan Gray Email & Phone Number

Toronto, Ontario, Canada

• Managed, coached, mentored and lead teams of up to 25 people at any given time. Delivering advice, mentoring, coaching, enforcing disciplinary actions, managing schedules, and adhering to strict schedule deadlines were imperative to be successful in this role. Tracking various KPIs and metrics for each agent to review in weekly coaching meetings was also a large part of my responsibility. Reviewing these stats and recorded calls with the agents to assist with challenges, or celebrate successes was an extremely important part of my day-to-day in this role. • Interviewed, hired, created curriculum, and facilitated classes of new hire employees, setting them up for success upon completion of the required material. • Experience executing HR- related duties such as payroll changes / inquiries, scheduling, organizing and completed all of these efficiently with a lead-by-example attitude. • Consistently high-performing when acting as a Technical Support agent. Assisting customers with varying service issues through both voice and chat platforms at a high-performing level. Often finished top 10 out of over 1100 colleagues with KPIs and required metrics each month.

Toronto, Ontario, Canada

• Operated as both Position Two (aft) and Lead Flight Attendant.• Maintained safety and security for both passengers and crew on a Q400 aircraft, including reporting hazardous or safety related incidents, demonstrating full knowledge & comprehension of the location and use of emergency equipment, implementation of first aid training and emergency and evacuation responsibilities in a variety of scenarios.• Completed required announcements and aircraft safety / security checks on flights operating both domestically and into the United States.• Communicated and worked effectively as part of a team while adhering to standard operating procedures and cabin management.• Created memorable customer experiences through a witty, humorous and caring personality.• Evaluated and mentored new crew members upon completion of initial training as a Quality Check Flight Attendant for six months. Full knowledge of Standard Operating Procedures, leadership, coaching, assertiveness and dedication to quality assurance were all necessary to be successful in this role.

Calgary, Alberta, Canada

• Provided exceptional and efficient customer service in order to recognize and rectify a large variety of technical issues for Alberta Health employees while creating a pleasant and professional client experience.• Demonstrated extreme attention to detail, active listening and prioritizing issues in a timely fashion.• Acted quickly to solve problems in a one-time resolution based environment on a multitude of different softwares.• Promoted a courteous, professional, accountable and confidential experience for the client.• Worked a rotating and changing schedule including days, nights and graveyard shifts based on service levels for what was required by Alberta Health Services on any given day.

Toronto, Canada Area

Graduated from the 3 year Game Development program at George Brown in Toronto, Canada

Edmonton, Canada Area

Included regulatory call centre operations such as receiving and rectifying a variety of customer concerns / inquiries in a timely, resolution-based manner. This position also demanded monthly sales quotas as well as a business-ownership model style of transactional processing to ensure a one-call resolution based level of service. Later in my position, I was promoted into the retentions department to try and retain upset customers who had had negative experiences with the company.

Edmonton, Canada Area

While utilizing both face-to-face and over the phone customer service, other main duties consisted of processing a large variety of financial transactions in a fast and efficient manner for any given number of clients in a day. Cash handling, attention to detail, sales, and ledger balancing in addition to trying to sell and promote products were just a few of the key requirements for this position. As a balancing teller I was responsible for all of the keys, money, and ensuring that the ledgers from all of the staff balanced during the day and before closing the branch.

Edmonton, Canada Area

Worked over the phone with customers to decipher various issues with their laser printers. This required patiently and accurately walking clients through checks and processes to determine and rectify any problems they were having with the machines.

Ontario Advanced Diploma, Game Development

3D modeller and texture artist.

High School Diploma, 12

Regular Curriculum

Regular High School Curriculum

High School