Created a strategic vision and roadmap for the leader tools and curation product space and managed a team of product managers and designers to implement new features on Pluralsight Skills, enabling companies and individuals to more easily accomplish their tech learning objectivesCoordinated with product, engineering, sales, and customer service teams in launching Tech Foundations, a new education offering to bring tech fluency to everyone

Lead strategy and execution to drive direct engagement with community customers via digital channels improving customer response rates by over 50%. Built customer facing tools that improved data collection, data quality, and lead conversion ratesManaged teams to design and develop applications to support internal operations teams and increase their efficiency in collecting profile data for communities

Collaborated with the founder and sales team on strategy, product pitches, internal processes, budgeting, and project allocations for our company of ~60 employees.Managed client relationships, billing, and staffing while leading projects from initial pitch to all aspects of product creation including discovery, ideation, market analysis, prototyping, user testing, prioritization, development, launch, and continuous improvement.Lead agile, multi-functional product teams working with both startups and established brands including Keller Williams to build the new KW app, RMS to build Exposure IQ, a revolutionary exposure management application for portfolio managers in the insurance industry, and BMW to perform user testing and product prototyping for rentaride.com

Lead a product team as part of Schwab’s first digital accelerator to reimagine the Schwab account open and onboarding processes. Pioneered new methods to improve employee engagement, cross-team communication, and support iterative product development to build a solution that improved prospect to client conversion and reduced Schwab operating costsOversaw the successful development and release of dozens of new features to schwab.com to improve user experience, reduce costs, obtain new streams of revenue, and improve platform securityManaged the implementation of cross-channel security solutions, increasing Schwab’s security profile and producing over $5 million in direct annual savings

Investigated and resolved operational errors across over 60 warehouse and manufacturing locations in Asia, North America, and Europe, resulting in reduced waste and delivery times.Implemented order automation systems to replace manual processes throughout four product divisions, eliminating ~ $500k in annual operational costsLed engagement and training efforts that resulted in over $100K in direct cost savings and additional sales in 2015

Adjusted millions of dollars in home and property claims during the 2011 Tornado season and Hurricane Sandy. Received official recognition for extraordinary customer service, processing efficiency, and adjustment accuracyProvided requirements for the creation of an inventory upload system on usaa.com, simplifying the claim submission process for clients while reducing call center traffic, shortening claim handling periods, eliminating manual processes, and improving claim adjustment accuracyEmpathized and maintained strong relationships with clients dealing with traumatic life experiences in times of extraordinary pain and loss, improving member loyalty and retention rates