Evan Hughes Email & Phone Number

Los Angeles, Ca, Us

• Property Management - Conducting home renovations, negotiating with vendors to place new tenants, strengthening project management skills coordinating all the moving parts.• Community Engagement - Working to clean up LA both on my own and with various charities, leading small teams to make a big difference in under served communities.• Presentation Skills - speaking at The Moth LA story slams and at Toast Masters learning to push my presentation skills to the next level to move people to action.

Santa Barbara, Ca, Us

Assisting in the coordination of the Financial Management Modernization (FMM) project. Migrating UCSB’s financial services to the Oracle Financial Cloud, including reporting progress to leadership, working with work stream leads to track the life cycle of their lean specifications in Azure and charting their progress, reviewing and managing the RAID logs and Change Requests (CR’s) to maintain the project’s momentum.Achievements:• Worked closely with Reporting lead to get work stream back on-track by reviewing all lean specs in Azure and tightening up user story entries and executing CR’s to correctly reflect progress.• Collaborated with the Boundary apps lead to clarify delivery dates to better predict future progress. • Charted the progress of work streams by collaborating with leads and creating charts in both Azure and advanced Excel to visualize weekly progress, including the OTC work stream.

Greenwood Village, Colorado, Us

Achievements:• Tracking a big data migration and the building of a new infrastructure to house and retrieve the new data.• Administrating big data move of over 50 TB to AWS Snowball, mostly completed in just 10 days..• Researching and testing API’s to retrieve call data from a Genesys system housed within FedRamp.

Los Angeles, California, Us

• Managed the POV and managing the accompanying compliance project with BigID to get Crexi to achieve CPRA compliance for all their PII data before mid 2023.• Created a detailed project plan outlining near term milestones includingthe designing of DSAR profiles for data scanning as well as the gradual automation of both deletion and retention of PII data.• Fast tracked contract negotiations to onboard the PII vendor before the EOY deadline.

Woonsocket, Ri, Us

Achievements:• Managing multiple cross-functional teams to collect and calculate cloud based data to create store reporting/ranking web-based dashboards (using Microstrategy and Tableau) for CVS executives.• Collaborating closely with the project software management team to create a more clear project structure, universal nomenclature and clear mapping dependencies between work packages. • Managing project SDLC timelines, including working with the TPM to resolve conflicts and deliverable overlaps due to the merging of releases on a major project. Creating graph based presentations for executives to demonstrate the parallel efforts across the adjusted releases.

Zurich, Zurich, Ch

Achievements:• Assisted in redesigning purchasing processes in AutoTask during corporate merger.• Collaborated with IT engineers and sales manager to create renewed trust with clients.• Created new IT project templates in AutoTask to better facilitate MSP technically related projects.

Achievements:• Managed the technical production of 2 multi day virtual conferences held on Zoom, with over 50 separate meetings & events, trained a dozen technical co-hosts and dozens of host presenters to educate and entertain 100 participants.• Collaborated with 10 planning committee stake holders, while training and leading a 12 person Zoom team to recreate The CMG’s in person camp experience over Zoom.• Resolved numerous technical challenges, including coordinating and stage managing a live talent show as well as educating both hosts & technical co-hosts on Zoom best practices so the hosts could better engage the conference participants.

Achievements:• Managed and Repaired property - Collected rent and maintained property performing over 75 repairs & upgrades to condo unit, including managing a 6 person team to fill in an illegally built basement, which threatened the property, repairs were approved by LA City to comply with city and state building codes.• Cared for 92-year-old mother and administered her estate upon her passing.• Studied cloud technology: Amazon AWS, Google Cloud and Microsoft Azure implementations.

Thousand Oaks, Ca, Us

Service owner, SME and technical project manager for the global client VPN, business partner VPN, and two factor authentication services, providing global remote access (GRA) to nearly 10,000 mobile users and over 100 business partners worldwide. Project managed all service changes, designed disaster recovery and global failover plans, created supporting documentation, maintained the ITIL and solved all service related issues. Managed the creation and the redevelopment of data pipelines between SAP/ERP and RSA services by managing the SDLC process from POC testing of the API redesign to SFTP pipeline creation to final deployment. Reported regularly to Amgen management regarding VPN status including all proposed changes and collaborated with the Amgen Information Security (InfoSec) team to adhere to present policies, retire outdated policies and create new policies.Achievements:• Technical project managed a 10-person cross-functional team for two RSA upgrades, including directed an internal software dev team to upgrade secure SAP/ERP to RSA data pipelines. Collaborated with IS infrastructure stakeholders and IT management to implement a software token upgrade that saved Amgen $100K a year in hard token costs and shipping.• IT project managed a 4-person team during two upgrades of the Juniper SSL VPN, from proof-of-concept, to alpha and beta testing, to packaging and pushing new VPN clients to 10K+ mobile end users systems globally, prior to upgrading the appliances to ensure smooth upgrades and improve stability.• Used Agile methods to redesigned process flows for RSA token management during two outsourcings, reduced shipping costs and delays by tailoring process flows to match the outsourcer’s business model.

Thousand Oaks, Ca, Us

IS project manager, VPN & WiFi client support specialist for the corporate VPN, WiFi and Amgen’s Global Remote Access service (GRA), including upgrading related systems, creating and updating KB’s, performing change management, maintaining the ITIL in Tivoli, and providing 24/7/365 service and end user support.Achievements:• Led Cyber Incident Response Team to address RSA (two-factor authentication) being hacked in 2011, chose to harden the service from the threat rather than replace all related hard tokens. This saved Amgen over $80K in lost time and shipping cost to replace the affected tokens.• IS project managed a 5 person team to migrate from the Cisco IPSec VPN to the Juniper SSL VPN. Collaborated closely with both network engineers and stakeholders (IT managers and end users) to shepherd the upgrade from proof of concept to launch, to ensure its positive reception. The upgrade improved reliability for remote workers reducing VPN service calls by 30%.• Project managed the implementation of new corporate WiFi protocol, bringing together the IT Deskside Architect team, network engineering team, and IT management, successfully resolving existing tensions to quickly perform proof of concept testing, network reconfiguration and end user acceptance testing in under three months, delivering both under budget and in half the expected time. Pushed out new WiFi client to 10K+ mobile end users worldwide on schedule, created user guides and taught end-users on how to use the service prior to its launch which occurred in over 50 countries. Resolved WiFi stability issue which affected 3000+ mobile users, eliminated tier two calls and reduced Wifi HelpDesk calls, dramatically decreasing support costs.

Mapped out and prepped for infrastructure upgrade from legacy hardware and software to an enterprise level solution that would provide greater overall functionality, including quadrupling network speed, locally hosting video conferencing, synchronized daily server back-ups, weekly offsite back-ups as well as seamlessly and securely stand up off-site locations using static point to point VPN devices.Achievements:• Documented all aspects of the network, including mapping the present structure (both trusted and untrusted) and creating a new network road map to improve overall throughput and reliability.• Negotiated contract with eTapestry to web-host an internal customized database, migrated the database to eTapestry and supervised the data mapping.• Migrated email service to offsite web-host and reconfigured DNS in preparation for its migration offsite.

Northridge, Ca, Us

Returned full time to college to finish my Bachelor of Arts in Communication Studies with an emphasis in Intercultural Communications

Attained and maintained a U.S Gov’t security clearance to support Mars Rover flight operations and DOD project personnel. Chosen to support the Senior Director of JPL, Dr. Charles Elachi and his 12-person staff as well as supporting all Macintosh clients throughout the JPL laboratory.

Us

Managed a helpdesk that provided services for over 200 PC and Macintosh clients located in LA, NY and London. Provided leadership, organizational structure and training for the helpdesk staff. Worked closely with the Server and Infrastructure staff as well as the CIO to anticipate technical needs as we took the company from 100 to 200+ users. Managed the purchase of technology, closely supervised all levels of the process including the administration of a $4 million technology budget. Made regular reports to both the CIO and CFO regarding major purchases required before going IPO.Achievements:• Built the HelpDesk from the ground up, including organizing resources, creating service level agreements as well as the hiring and training of personnel.• Coordinated the preparation and moving of over 200 clients systems from the Encino office to the new offices in Mid-Wilshire.• Collaborated with the CIO and CFO to quickly re-organize technical purchasing to properly track all purchases while both preserving our present vendor relationships and cultivating vital new partnerships.