Evania Amara Email & Phone Number

CORE RESPONSIBILITY :1) Operations Management 2) Client Management 3) Issue Management 4) Project Management 5) Transitions Management

Mumbai Area, India

CORE RESPONSIBILITY :1) Accountable for improving the quality & efficiency of the advisors.2) Ensure that the Product / Process knowledge of the team and self is constantly updated & also run fortnightly Product / Process Test for the team.3) Handle escalations on the operations floor, collate escalations & provide recommendations to reduce escalations and resolve customer complaints.4) Conducting fortnightly coaching conversations individually with each member of the… Show more CORE RESPONSIBILITY :1) Accountable for improving the quality & efficiency of the advisors.2) Ensure that the Product / Process knowledge of the team and self is constantly updated & also run fortnightly Product / Process Test for the team.3) Handle escalations on the operations floor, collate escalations & provide recommendations to reduce escalations and resolve customer complaints.4) Conducting fortnightly coaching conversations individually with each member of the team.5) Develop and motivate my team members, assist and support players with personal development planning.6) Create Personal Improvement Plan for the Advisors, action it & track progress of the players based on the Personal improvement plan. Show less

Bachelor'S Degree, Life Science

High School, Science