Evaniel Dick Email & Phone Number

Orangeville, Ontario, Canada

• Resolved an average of 93% of tickets within the same hour it was received.• Create and setup user accounts and licenses for new employees.• Setup and configure 150+ laptops, desk phones cell phones and/or iPads for newly hired employees.• Fix all technical issues for 350 employees within the municipality including GM’s, the CAO, Council members and/or the Mayor.• Diagnosed and resolved complex technical issues for 300+ clients resulting in a 95%+ satisfaction rate and a 25%… Show more • Resolved an average of 93% of tickets within the same hour it was received.• Create and setup user accounts and licenses for new employees.• Setup and configure 150+ laptops, desk phones cell phones and/or iPads for newly hired employees.• Fix all technical issues for 350 employees within the municipality including GM’s, the CAO, Council members and/or the Mayor.• Diagnosed and resolved complex technical issues for 300+ clients resulting in a 95%+ satisfaction rate and a 25% reduction in support tickets.• Analyzed ticket data within the Cherwell system and provided the performance information to the Corporate Services Management Team.• Ran the streams to YouTube for council meeting and assisted with the smooth transition of each meeting. Show less

Point Fortin, Trinidad And Tobago

Concord, Ontario, Canada

• Received packages and raw materials from company trucks and/or carriers.• Ensure all materials and/or services delivered reflects the order placed by the Purchasing Department.• Entered approximately 75 items into the company's system daily.• Collaborated with every Manager accordingly within the company to ensure that Production, Sales, Purchases, Quality, Movements, Distributions etc.• Updated the system regularly to reflect the Quantity, and Location of multiple items.•… Show more • Received packages and raw materials from company trucks and/or carriers.• Ensure all materials and/or services delivered reflects the order placed by the Purchasing Department.• Entered approximately 75 items into the company's system daily.• Collaborated with every Manager accordingly within the company to ensure that Production, Sales, Purchases, Quality, Movements, Distributions etc.• Updated the system regularly to reflect the Quantity, and Location of multiple items.• Conducted proper and professional training for new employees.• Assigned different tasks to ensure that the shipping and/or receiving process runs flawlessly. Show less

Concord, Ontario, Canada

• Created an average of 15 individual orders for different stores around Canada.• Managed time and duties perfectly to complete different tasks quickly.• Operated Forklift Trucks to retrieve and place heavy skids in difficult and tight places.• Utilized a walkie machine to lift and carry heavy skids around the warehouse quickly.

Toronto, Ontario, Canada

• Utilized the company’s technology to pick customer's orders and maintain product accuracy.• Provided unmatched customer service to individuals at all ages.• Received an average of 96% customer satisfaction rating to date, 25% higher than company average.• Remained courteous and calm, even during customer dissatisfaction.• Cooperated with the team to achieve our daily goals.• Assisted Department Managers by providing support to other Fulfillment Associates as an… Show more • Utilized the company’s technology to pick customer's orders and maintain product accuracy.• Provided unmatched customer service to individuals at all ages.• Received an average of 96% customer satisfaction rating to date, 25% higher than company average.• Remained courteous and calm, even during customer dissatisfaction.• Cooperated with the team to achieve our daily goals.• Assisted Department Managers by providing support to other Fulfillment Associates as an Investigator.• Completed the Johnston Raymond power equipment Training. Show less

Toronto, Ontario, Canada

• Provided professional IT services, assistance and advice to 250 – 400 clients (employees) at the Toronto North (MTO - Downsview) location.• Installed, configured, troubleshoot, maintained, upgraded and updated windows operating systems and application software remotely and/or personally.• Utilized expert knowledge to resolve and/or discover a resolution for the client's technical issues.• Became assistant leader in the DIO Medical Review Computer Renewal Project as a student… Show more • Provided professional IT services, assistance and advice to 250 – 400 clients (employees) at the Toronto North (MTO - Downsview) location.• Installed, configured, troubleshoot, maintained, upgraded and updated windows operating systems and application software remotely and/or personally.• Utilized expert knowledge to resolve and/or discover a resolution for the client's technical issues.• Became assistant leader in the DIO Medical Review Computer Renewal Project as a student, where in less than thirty days over 55 new, properly prepared and configured Lenovo computers and laptops with special programs and applications for employees at the Medical Review department to enable them to complete their important jobs at an increased rate.• Completed an average of 4-10 tickets a day as a co-op student, allowing clients to resume and/or complete their jobs.• Re-imaged an average of 8 client computers or laptops per month.• Utilized the company’s technology and applications within the advanced domain to resolve every client complex technical issue.• Maintained an average “Excellent” rating from client’s satisfaction survey. Show less

Trinidad And Tobago

• Provided assistance to 18 different senior ICT Technicians.• Repaired, replaced, relocated, upgraded and adjusted computer devices for government employees.• Installed, updated, troubleshoot, configured, maintained, upgraded etc… components of the client's computer systems and networks within the company’s 3 main locations.• Setup 13-15 different work stations for clients at their new desks.

Trinidad And Tobago

• Became a member of a team of 10 different senior ICT Technicians. • Repaired, replaced, relocated, upgraded and adjusted computer devices for government employees.• Utilized the company's input devices (i.e CD) to add 50 - 150 brand-new computer devices onto the company's domain.• Utilized Remote Desktop to resolve client’s software issues.• Utilized the company's resources to create Ethernet cables.• Installed, updated, troubleshoot, configured, maintained, upgraded etc…… Show more • Became a member of a team of 10 different senior ICT Technicians. • Repaired, replaced, relocated, upgraded and adjusted computer devices for government employees.• Utilized the company's input devices (i.e CD) to add 50 - 150 brand-new computer devices onto the company's domain.• Utilized Remote Desktop to resolve client’s software issues.• Utilized the company's resources to create Ethernet cables.• Installed, updated, troubleshoot, configured, maintained, upgraded etc… components of the client's computer systems and networks.• Installed, updated and maintained data & functionality on specific computer applications to support skilled workers in the company’s Oil refineries, Hospitals, Fire Departments and Offshore Departments.• Utilized the company’s vehicles to travel various company locations such as Medical, Refinery, Main office, License office etc… to provide professional IT assistance and maintain a fast-paced work environment. Show less