Evan Williams Email and Phone Number
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Evan Williams personal email
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Accomplished VP and Director-level professional with 12 years of experience scaling customer success teams, driving ARR growth, and optimizing customer journeys for SaaS organizations. Expertise in strategic leadership, operational excellence, and data-driven initiatives that drive retention, growth, and customer satisfaction.
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Director, Customer SuccessChorus InnovationsCalifornia, United States
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Senior Director, Customer Success & SupportBitly Feb 2024 - PresentNew York, Ny, Us -
Strategic Advisor And Fractional Vp Of Customer SuccessGrowth Molecules, Llc Dec 2021 - PresentSanta Rosa, Ca, Us -
Customer Success CoachCatalyst Software Sep 2022 - PresentNew York, New York, UsInvited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner -
Essentials Accelerator MentorEssentials Accelerator By Gainsight Aug 2022 - Present -
Director Of Customer SuccessNightfall Ai Nov 2020 - Dec 2021San Francisco, Ca, Us -
Senior Manager, Client SuccessMavenlink Feb 2020 - Nov 2020Irvine, Ca, Us -
Manager, Client SuccessMavenlink Feb 2018 - Feb 2020Irvine, Ca, Us• Winner of 2019 Top Performer award.• Trained, supervised, and mentored a team of six direct reports handling account management activities including driving client health and adoption, upsells, expansions, retention/renewals, referrals, and references while minimizing churn.• Managed and reported team net and gross ARR retention performance and forecasting, as well as upsell pipeline to VP of Client Success and CCO. • Built dashboards to optimize team workload balancing and account assignments.• Led team skill development workshops focused on renewal and upsell strategy in order to drive team performance.
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Sr. Client Success ManagerMavenlink Aug 2016 - Feb 2018Irvine, Ca, Us• Responsible for successful client journey from onboarding/adoption to renewal and expansion.• Built strong relationships with customers and drove achievement of KPIs and business outcomes.• Managed a book of business of ~180 accounts and ~$2M in ARR.• Reinforced value and negotiated renewals and expansions with key stakeholders.• Served as a team lead for six months prior to Manager, Client Success promotion.
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Sr. Client Solutions ManagerAnthology Inc Apr 2015 - Aug 2016Boca Raton, Florida, Us• Managed high priority and strategic clients. Acted as an escalation resource to other CSMs with complex technical issues.• Managed the Mosaic Partnership program by seeking out and establishing relationships with third-party software vendors. Acted as a technical resource for partner development teams.• Assisted Client Solutions team manager with workload management, staffing, and feedback processes.• Interviewed, evaluated, and trained new CSM team members using internal tools and resources.• Developed and maintained separation process to assist clients in transitioning their mobile applications post-contract.• Managed client administrative life cycle: creating client instances in SaaS system, assigning clients to Client Solutions Managers for implementation, maintaining a list of active/inactive/terminated clients, etc. -
Client Solutions ManagerAnthology Inc Feb 2012 - Apr 2015Boca Raton, Florida, Us• Worked with client universities to strategically plan and implement iOS, Android, and Mobile Web applications.• Led project-planning calls to introduce new clients to product features, implementation processes, and data requirements.• Served as project manager for as many as 15 implementations concurrently in a client-facing position.• Managed client data, communications, and timelines in Atlassian JIRA and Salesforce Desk ticketing systems.• Developed relationships with international clients in Australia, Canada, and the United Kingdom.• Responsible for scoping projects with clients and ensuring both timeliness of delivery and quality of final product.• Created software documentation and training videos.
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Information Technology ServicesUniversity Of San Diego Sep 2008 - Jan 2011• Repaired student and faculty computers and mobile devices with various hardware and software problems.• Assisted faculty with technical support involving the university's registration and active directory systems.• Configured department shared drives and migrated user data and preferences between machines.• Supported users remotely using KBox and LogMeIn.
Evan Williams Skills
Evan Williams Education Details
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University Of San DiegoBachelor Of Business Administration (B.B.A.)
Frequently Asked Questions about Evan Williams
What company does Evan Williams work for?
Evan Williams works for Chorus Innovations
What is Evan Williams's role at the current company?
Evan Williams's current role is Director, Customer Success.
What is Evan Williams's email address?
Evan Williams's email address is ev****@****fall.ai
What is Evan Williams's direct phone number?
Evan Williams's direct phone number is +194933*****
What schools did Evan Williams attend?
Evan Williams attended University Of San Diego.
What skills is Evan Williams known for?
Evan Williams has skills like Project Management, Saas, Software Implementation, Mobile Applications, Jira.
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