Evanjiline Toppo Email & Phone Number

• Club Ambassador for Hyatt Dining Club.Hotel: Hyatt Centric
• Successfully promoting and selling Hyatt Dining Club memberships to guests, achieving high conversion rates.
• Was recognized as best Club ambassador with maximum sales in the region within the second month of joining the organization.
• Completed 100 sales of Club Hyatt membership in 3 months.
• Providing exceptional guest service by warmly welcoming inquiries and addressing them with professionalism and courtesy.
• Maintaining a database of potential members and leads, ensuring consistent follow-up and engagement.

Gurugram, Haryana, India

• Centralised reservation services and sales for ITC Hotels.
• Handling Inbound calls, outbound calls and email.
• Efficiently processing reservations and providing detailed information to clients.
• Synxis (product of Sabre) operations
• Proactively engage in up-selling and cross-selling to maximize revenue and guest experiences.
• Effectively manage guest grievances, ensuring prompt and satisfactory resolutions.

Goa, India

• Provided a warm and professional welcome to guests, leaving a positive first impression.
• Assisted guests seamlessly with check-in and check-out, ensuring accuracy and efficiency.
• Effectively handled guest inquiries, providing comprehensive information about hotel facilities and local attractions.
• Swiftly resolved guest issues, maintaining high guest satisfaction.
• Managed guest requests, including room changes and special accommodations.
• Skillfully managed communication channels, ensuring prompt and accurate responses.

Kolkata, West Bengal, India

Experienced working across all four core departments of a hotel, gaining comprehensive knowledge of its operations andintricacies. Developed expertise in effectively addressing customer complaints and delivering exceptional services to ensure utmost customer satisfaction.