The Agile COE is the intersectionality of all things Agile at RBC. Our mandate is to drive agile adoption and to raise maturity through focused and strategic thought leadership. As an Agile Coach, I work with and coach teams, Product Owners, Scrum Masters, programs, and portfolios throughout the enterprise from mobilization through to sustainment. Agile Coaches work together to constantly refine our agile organizational roadmap and ensure that we are solving the right problems at the right time.As a coach in the Agile COE I am responsible for creating and delivering agile training from foundational basics through to advanced frameworks and methodologies. More importantly I am first and foremost a mindset coach because agile is not something we do, agile is something we are. I train, coach, and mentor agilists and aspiring agilists alike to help them navigate the broad landscape of possibilities in where they can practically apply agile principles and values in their day-to-day functions.Working closely with senior leaders and executives to understand the desired outcomes, I help by designing end-to-end transformation roadmaps through framework guidance, vision and goal setting, team/organizational design, impediments removal, and metrics through to measurements. As an expert facilitator I leverage my decade of experience in multiple Agile roles to drive change where it is needed most. With expertise in Scrum, Kanban, and Scaled agile, I work every day to move us closer to becoming a lean, agile, and adaptive organization.

As a Senior Scrum Master in the RBC Agile COE my mandate is to help spread the agile mindset, practices, and techniques across the organization. By encouraging people to challenge traditional ways of thinking, coaching individuals and teams to try new approaches, and providing guidance on the agile framework I help teams execute on the implementation of agile methodologies. But it doesn't stop there. Working with other scrum masters and coaches in the Agile COE, we collaborate to design and develop agile frameworks and programs to continually grow the agile maturity in both business agility and technical excellence. I've been fortunate to be able to draw from my experiences in organizational transformation which gives me a unique perspective and foresight into the many challenges, pitfalls, and successes that agile transformation can bring.Helping organizations, teams, and people get excited about agile transformation is what keeps me invested in what I do and I look forward to doing it every day!

• Lead a high performing cross-country team of Developers (front and back), UX Designer, QA, and Product Owner• Facilitate and run a suite of scrum ceremonies including daily standup, grooming, planning, and retrospectives and drive actionable outcomes from discoveries and lessons learned• Seek out and remove impediments or potential impediments before they impact the team by engaging and empowering them to problem solve• Act as the team advocate and voice by clearly communicating sprint cycle status and progress to the leadership team • Instructed and modeled core Agile principles of collaboration, prioritization, team accountability, and transparency while ensuring consistent application of Scrum methodologies across the TELUS Digital Team• Coordinate and manage weekly code deployment and feature releases • Coordinate and manage enterprise projects within the Agile framework by ensuring proper interlock with teams operating under Waterfall• Acted as a de facto product owner for 3 months during a period while the digital team was growing its Agile maturity

• Managed the Incident Management portfolio in its entirety for the main digital properties including telus.com and telus.com/youraccount, • Represented the business unit during all SWAT calls and critical emergency meetings• Established and executed a communication framework for status and MTTR updates to VP and SVP levels• Delivered timely reports on root cause analysis and recommended action to the leadership team• Built and fostered relationships with key technical stakeholders (Application support, Middleware, Infrastructure support) • Coordinated and executed test suites to sign off on system stability after an incident• Acted as a Project Manager to deliver the first enhanced 911 (e911) experience for a Canadian Telco

• Provided tier 1 and tier 2 technical support to wireless customers, triaged and escalated network service issues• Acted as a subject matter expert hosting huddles and learning sessions by sharing lessons learned and best practices