Evan Kramer Email & Phone Number

Brentwood, TN, US

• Chief of Staff to CEO - supports corporate strategy, exec leadership processes, Board / investor communications, and ad hoc strategic projects
• Owns enterprise Generative AI strategy including application development, partner selection, use case identification & prioritization, and team enablement
• Owns Whitespace strategy, focused on identifying new location opportunities and making strategic investments to expand enterprise footprint
• Started / leads Growth Operations team; supports organic growth teams on market / account strategy, sales enablement / skill development, role definition, performance management, process optimization, reporting &.
• Developed and implemented 'execution planning' process across executive team to increase visibility, alignment, and accountability on key departmental initiatives
• Leads end-to-end process for quarterly Board of Directors and Committee meetings

Boston, Massachusetts, US

• Industry experience:
• Healthcare: Strategic vision and 3yr operating plan; Service delivery model optimization; Location strategy; Intelligent automation
• Internal BCG: Future of work; Travel & colocation strategy; Covid policy & response

Boston, Massachusetts, US

• Industry experience:
• Healthcare: Value-Based Healthcare strategy; Implementation road mapping
• Healthcare: M&A; Cost take-out; Process optimization; Labor management; Program mgmt.
• MedTech: Intelligent automation; Next Generation Sales; Supply Chain & Inventory optimization
• Consumer Healthcare: eCommerce front-end / back-end strategy; Intelligent automation
• Financial Institutions: Target op model design; 'Reporting Factory' and key enabling functions

Boston, Massachusetts, US

• Industry experience:
• Automotive: Labor optimization / management; Global shared services; Organization design
• Energy / Utility: Long-term strategy; Divestiture analysis; Investment evaluation / due diligence
• Industrial Goods: Product pricing
• Retail: Store operations; Organization design; Merchandising strategy
• Asset Management: Investment evaluation; Total shareholder return strategy

Austin, TX, US

Boston, Massachusetts, US

Worldwide, OO

• Delivered in-depth research on the impact that the Industrial Internet of Things will have on the U.S. Labor Force; specifically in the Manufacturing Industry

Dublin 2, IE

• Managed process improvement and training design for offshore helpdesk team servicing Incentive Compensation Management queries across 150 countries for a Fortune 100 software company
• Conducted CRM ticket trend analyses to identify skill/ process gaps; improved ticket resolution times by 37%
• Selected to design leadership trainings for top 1.5% of Managers and Partners at Accenture client service unit

Toronto, Ontario, CA

• Directed franchisee operations and regional business development in Washington, Idaho, and Montana; Delivered $5.7m total revenue over 3yrs; Oversaw 240+ fulltime employees and ensured completion of over 600 projects.
• Developed 3 Franchisees onto General Manager team; one of whom ran highest-producing 2014 rookie division
• Coached and certified executive staff members on critical skillsets

Toronto, Ontario, CA

• Recruited, trained, and coached 34 Franchise Managers to perform 30.8% above company average
• Grew Montana business from $651k to $1.04m annual revenue into the top-performing region of College Pro U.S.
• Awards: STAR Mgr. (12’-13’), Top Rookie of the Year (12’), Customer Service (12’-13’) & People Grower

Toronto, Ontario, CA

• Coached Franchise Managers in sales skill: Avg 15-20% increase in closing-ratio per mgr.
• Reduced labor costs by as much as 25% using a tightly measured performance management system

Boston, MA, US

• Created managerial positions for Promotion, Distribution, & IT; led weekly productivity meetings
• Recruited, Managed, and Developed team of 20 writers; held editorial/ deadline accountability
• Orchestrated development of new website; Increased traffic on all platforms by more than 120%
• Secured financial/ supportive backing from Board of Trustees and Berklee affiliates

Toronto, Ontario, CA

• Solely responsible for all Sales, Marketing, Staffing, Training, Payroll, Financial Accounting, Customer Service, Quality Control, Project Management, and Business Development required of running a successful.
• $534,312.00 Total Revenue (Completed over 175 projects)
• Mentored & Developed 8 employees into Franchise Managers
• Awards: Platinum Club 2007 (no. 1 in company) - President’s Club 06’, 07’, 08’ - Manager of the Year 07’, 08’

Master Of Business Administration (Mba)

Bachelor Of Music, Music Business Management