• Chief of Staff to CEO - supports corporate strategy, exec leadership processes, Board / investor communications, and ad hoc strategic projects • Owns enterprise Generative AI strategy including application development, partner selection, use case identification & prioritization, and team enablement• Owns Whitespace strategy, focused on identifying new location opportunities and making strategic investments to expand enterprise footprint• Started / leads Growth Operations team; supports organic growth teams on market / account strategy, sales enablement / skill development, role definition, performance management, process optimization, reporting & analytics, etc. • Developed and implemented 'execution planning' process across executive team to increase visibility, alignment, and accountability on key departmental initiatives• Leads end-to-end process for quarterly Board of Directors and Committee meetings • Supports yearly financial budgeting processes including volume forecasting, corporate overhead allocations, and investor / Board coordination• Reimagined enterprise reporting processes, including operating model, report inventory / rationalization, and data infrastructure recommendations

Industry experience:• Healthcare: Strategic vision and 3yr operating plan; Service delivery model optimization; Location strategy; Intelligent automation• Internal BCG: Future of work; Travel & colocation strategy; Covid policy & response

Industry experience:• Healthcare: Value-Based Healthcare strategy; Implementation road mapping • Healthcare: M&A; Cost take-out; Process optimization; Labor management; Program mgmt.• MedTech: Intelligent automation; Next Generation Sales; Supply Chain & Inventory optimization• Consumer Healthcare: eCommerce front-end / back-end strategy; Intelligent automation• Financial Institutions: Target op model design; 'Reporting Factory' and key enabling functions• Education: Non-profit; 5yr strategic plan• Energy (O&G): SG&A cost optimization; Support function transformation

Industry experience:• Automotive: Labor optimization / management; Global shared services; Organization design• Energy / Utility: Long-term strategy; Divestiture analysis; Investment evaluation / due diligence• Industrial Goods: Product pricing• Retail: Store operations; Organization design; Merchandising strategy• Asset Management: Investment evaluation; Total shareholder return strategy

• Delivered in-depth research on the impact that the Industrial Internet of Things will have on the U.S. Labor Force; specifically in the Manufacturing Industry

• Managed process improvement and training design for offshore helpdesk team servicing Incentive Compensation Management queries across 150 countries for a Fortune 100 software company • Conducted CRM ticket trend analyses to identify skill/ process gaps; improved ticket resolution times by 37%• Selected to design leadership trainings for top 1.5% of Managers and Partners at Accenture client service unit

• Directed franchisee operations and regional business development in Washington, Idaho, and Montana; Delivered $5.7m total revenue over 3yrs; Oversaw 240+ fulltime employees and ensured completion of over 600 projects per year • Developed 3 Franchisees onto General Manager team; one of whom ran highest-producing 2014 rookie division• Coached and certified executive staff members on critical skillsets

• Recruited, trained, and coached 34 Franchise Managers to perform 30.8% above company average • Grew Montana business from $651k to $1.04m annual revenue into the top-performing region of College Pro U.S. • Awards: STAR Mgr. (12’-13’), Top Rookie of the Year (12’), Customer Service (12’-13’) & People Grower

• Coached Franchise Managers in sales skill: Avg 15-20% increase in closing-ratio per mgr.• Reduced labor costs by as much as 25% using a tightly measured performance management system

• Created managerial positions for Promotion, Distribution, & IT; led weekly productivity meetings• Recruited, Managed, and Developed team of 20 writers; held editorial/ deadline accountability• Orchestrated development of new website; Increased traffic on all platforms by more than 120% • Secured financial/ supportive backing from Board of Trustees and Berklee affiliates

• Solely responsible for all Sales, Marketing, Staffing, Training, Payroll, Financial Accounting, Customer Service, Quality Control, Project Management, and Business Development required of running a successful Contracting Franchise • $534,312.00 Total Revenue (Completed over 175 projects) • Mentored & Developed 8 employees into Franchise Managers• Awards: Platinum Club 2007 (no. 1 in company) - President’s Club 06’, 07’, 08’ - Manager of the Year 07’, 08’