8+ years of federal government experience in civil service with substantiative knowledge, interpretation, and application of policy and regulations, and citizenship law as it relates to national security and border protection. Extensive expertise in delivering quality and empathetic customer service to internal clients and external applicants and stakeholders, research and reporting, and oral presentations. Conduct qualitative and quantitative analysis to note deficiencies, resolve complex issues, and influence long-term strategic planning, to articulate multiple, alternative solutions to senior management to affect change linked to agency’s mission goals.