Part of Alaska’s E-Commerce revenue team, my role supports delivering efficient, cost-effective solutions to support strategic initiatives and guest satisfaction.Key projects have spanned ancillary revenue, self-service optimization, and platform modernization across Alaska's digital platforms.

My consultant role supported modernization of United's Preferential Bidding System (PBS), used by over 12,000 United pilots worldwide. Project scope included delivering a modernized platform, new bid features, and iPad app. Powered by Jeppesen, PBS develops monthly flying schedules for pilots while considering individual pilot preferences, seniority, and FAA regulatory constraints.

As a liaison to airline partners, I developed commercial strategies to support inflight connectivity products. In addition, I worked in tandem with Gogo's global sales team to develop go to market plans for new airline partners.Partners included Delta Air Lines, Alaska Airlines, Aeromexico, Virgin Australia, and GOL.

My work included aligning airline loyalty client program KPIs with SaaS platform development - with a core focus on loyalty program redemption, dynamic pricing, and member engagement.Clients included United Airlines, Lufthansa Miles & More, Avios, and JetBlue Airways.My role included advocating UX enhancements, supporting branding and marketing initiatives, and engaging suppliers for product enhancements & support.

Supported company-wide project initiatives, including identifying and analyzing preliminary business needs, budget considerations, time and resource estimates, defining project feasibility, scope, objectives, identifying cost/benefit impacts, and obtaining business user sign-off.

Managed portfolio of Spirit's consumer marketing products, including the FREE SPIRIT loyalty program, $9 Fare Club, partner relationships, and affinity MasterCard product. Key role in leading ancillary revenue products and technical integrations across all workgroups.

Responsible for the development and delivery of new training material, website content, and policies to facilitate transition to Navitaire New Skies reservations system across 16 countries and 45 stations. Additional training responsibilities included new hire training, ground operations for A320 family aircraft, security, CRO certification, DOT compliance, and customer service.Collaborated with stakeholders in marketing, customer relations, and other departments to deliver new business practices and initiatives to employees and customers.

Operations go-team member certified in above and below-wing operations for A320 and CRJ family aircraft with an emphasis on load coordination and ground operations.Served as station SME for SabreSonic applications, including DCS, BMAS, and FliteTrac.Responsible for coordinating charter operations for both Frontier and other airline partners, ranging from fleet services to security. Clients included Independence Air, Allegiant Air, and Xtra Airways (now Avelo Airlines).Served as primary emergency response contact for station, responsible for ensuring that aircraft operations and station incident response plans were compliant with Frontier and FAA procedures.

Station operations & local brand liaison responsible for coordinating local corporate charity efforts and oversight of all JetBlue brand elements. Represented the JetBlue brand while working with Toys for Tots, American Red Cross, Stanford University, and Macy’s to boost brand awareness and raise funds for charitable organizations.