-Engage, coach and developing the team to ensure a high level of technical competency and ability to create a great customer experience-Handle customer complaints or concerns quickly and professionally to maintain good customer relationships-Maintain contact with dealer/distributor to obtain feedback regards product/service-Develop service strategy and support company dealership profit plan -Develop and optimize support and service processes, tools, and systems-Audit work… Show more -Engage, coach and developing the team to ensure a high level of technical competency and ability to create a great customer experience-Handle customer complaints or concerns quickly and professionally to maintain good customer relationships-Maintain contact with dealer/distributor to obtain feedback regards product/service-Develop service strategy and support company dealership profit plan -Develop and optimize support and service processes, tools, and systems-Audit work and customer service to ensure the company`s standard, efficiency and productivity goals are met Show less

-Provide technical support to the dealer/distributor network in APAC-Handle customer complaints and maintain the customer experience-Regional product expert for CAN-AM on-road motorcycle and BRP BUDS diagnostic system-Coordinate between factory product quality team, identify and analyses regional-specific product related issue/concern-Dealership warranty application review and authorization-Technical training delivery to the dealer network-System maintenance and… Show more -Provide technical support to the dealer/distributor network in APAC-Handle customer complaints and maintain the customer experience-Regional product expert for CAN-AM on-road motorcycle and BRP BUDS diagnostic system-Coordinate between factory product quality team, identify and analyses regional-specific product related issue/concern-Dealership warranty application review and authorization-Technical training delivery to the dealer network-System maintenance and utilization, like BRP online training platform, Salesforce, Warranty system Show less

Projects: Jeep Cherokee, Fiat Viaggio, Fiat Ottimo-Establishing clear and attainable project goals and deliverables for the engineering team, planning the use of resources including time, people and materials -Following up suspension system development for vehicle and ensuring integration of suspension components with other systems, like powertrain and body structure -Working with product engineers on component design to ensure field performance-Coordinating between NAFTA, APAC… Show more Projects: Jeep Cherokee, Fiat Viaggio, Fiat Ottimo-Establishing clear and attainable project goals and deliverables for the engineering team, planning the use of resources including time, people and materials -Following up suspension system development for vehicle and ensuring integration of suspension components with other systems, like powertrain and body structure -Working with product engineers on component design to ensure field performance-Coordinating between NAFTA, APAC and EMEA regions to develop versions compliant with local product portfolio-Liaising with customers, sales and marketing teams and other stakeholders-Supplier sourcing, managing all responsible suppliers towards a long-term, problem free and production capable design and process-Supporting durability testing on vehicle, system, and component levels to ensure reliability targets are met-Handling responsibility for PLM system maintenance, releasing all suspension components into Bill of Materials correctly -Leading all APQP changes together with other global regions-Providing engineering support for vehicle assembly and vehicle launch at plant -Driving quality improvement and cost reduction for running products Show less

-Releasing suspension components (shock, spring, bushing, stabilizer bar and related components) and ensuring that components meet requirements-Developing DFMEA, DVP&R and setting up component program milestones and handling overall project management from a component level -Defining suppliers, working closely with suppliers to improve the durability of the components and managing suppliers to ensure timing, performance and cost according to the planning-Leading design verification… Show more -Releasing suspension components (shock, spring, bushing, stabilizer bar and related components) and ensuring that components meet requirements-Developing DFMEA, DVP&R and setting up component program milestones and handling overall project management from a component level -Defining suppliers, working closely with suppliers to improve the durability of the components and managing suppliers to ensure timing, performance and cost according to the planning-Leading design verification and process validation for components-Participating in tuning and testing of vehicles to ensure Ride and Handling and reliability targets are met-Supporting continuous improvement and warranty issue solutions for aftermarket Show less

Program: Leading Hyundai and SAAB projects, supporting Ford, GM, VW projects-Acting as a single technical contact point between OEM customers and global project teams, building relationships with OEM customers-Finding the optimal fit between Tenneco requirements and customer requirements, developing new shock absorbers and new interfaces with customer suspension components-Defining product structure, DFMEA and Special Characteristics, identifying unique Bill of Material… Show more Program: Leading Hyundai and SAAB projects, supporting Ford, GM, VW projects-Acting as a single technical contact point between OEM customers and global project teams, building relationships with OEM customers-Finding the optimal fit between Tenneco requirements and customer requirements, developing new shock absorbers and new interfaces with customer suspension components-Defining product structure, DFMEA and Special Characteristics, identifying unique Bill of Material components-Handling responsibility for prototype building, testing and validation of shock absorbers and launching these products into production(SOP)-Handling SAP system maintenance and leading all APQP change activities from customers and internal organizations-Investigating, resolving, monitoring customers’ complaints in liaison with local sales and service personnel-Preparing Ride Work tuning kits and following up Ride and Handling exercise-Assisting manufacturing for PFMEA + CP + Process Definition Show less

-Leading subcomponents development for shock absorber, such as rebound stop, valve spring, piston rod, etc. -Developing new suppliers for shock absorber subcomponents and managing all responsible suppliers to achieve new shock absorber requirements-Handling responsibility for DFMEA, drawing and DVP&R outputs for subcomponents of shock absorbers -Handling SAP database maintenance for shock absorber subcomponents-Supporting failure mode analysis activities for shock absorber… Show more -Leading subcomponents development for shock absorber, such as rebound stop, valve spring, piston rod, etc. -Developing new suppliers for shock absorber subcomponents and managing all responsible suppliers to achieve new shock absorber requirements-Handling responsibility for DFMEA, drawing and DVP&R outputs for subcomponents of shock absorbers -Handling SAP database maintenance for shock absorber subcomponents-Supporting failure mode analysis activities for shock absorber subcomponents Show less