- Project manager to enhance our GTM SaaS platform. Some tasks include working with outside vendors, managing timelines, resources, deliverables, and deadlines.- Manage marketing automation and email campaigns, in our SaaS platform for over 300 stores, utilizing Salesforce CRM and Marketing Cloud.- Achieved Outstanding Metrics: Increased email open rates to 55%, surpassing the retail average of 35%. Achieved a click-to-open rate of 4.38%, compared to the retail average of 2.08%.- Work directly with our sales/support teams to implement customer feedback and improve the platform.- Enhanced Email Journeys: Improved entry criteria, branded email design, mobile-friendly updates, and A/B testing.

- Promoted from Coordinator to Specialist in October of 2019.- Lead on our social media platform, reputation management platform, and Facebook business manager.- Provided reputation management reporting monthly to Accounts team and management.- Took ownership of internal social media advertising - monitoring, reporting, and targeting - to increase National brand post engagement from 2% to 33% in one month.- Presented at two Carpet One Convention Education Day session on local social.- Offered training and support on platforms to internal team and members.

- Created and implemented strategic marketing plan to increase consistency and engagement on social media content and email campaigns.- Utilized graphic design and video skills to elevate corporate materials and brand.- Developed a new stream of income for company with online training platform.- Established and executed regular webinars featuring executive thought-leaders.

- Gained public speaking skills, strong work ethic, and composure.- Repaired customers’ mobile devices and computers at the Genius Bar.- Certified trainer in iLife & iWork, also taught classes on how to use a Mac.

- Applied project management skills to be more efficient with client projects.- Worked directly with technology team to develop the Videonitch Channel, our SaaS platform.- Managed video production team projects from concept to completion.

- Gained public speaking skills, strong work ethic, and composure.- Repaired customers’ mobile devices and computers at the Genius Bar.- Certified trainer in iLife & iWork, also taught classes on how to use a Mac.