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Julius Evan Medrano is listed as BPO Leader | Executive Assistant based in Province Of Batangas, Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for Julius Evan Medrano.
Julius Evan Medrano previously worked as Senior Technical Support Team Lead at Telus International Philippines and Customer Service Representative at Telus International Philippines. Julius Evan Medrano holds Bachelor Of Science In Information Technology from Ama University.
I am an IT graduate with 10 years of experience in the telecommunications industry for both local and international company, specializing in technical support and team leadership. I am passionate about developing people and empowering them to reach their full potential. As a coach, I focus on fostering a collaborative environment where team members can thrive and contribute to our shared success. My leadership style emphasizes open communication, continuous learning, and a commitment to excellence.
A career timeline built from the work history available for this profile.
Taguig, National Capital Region, Philippines
Manages and oversees the activities of a team of Technical Support Specialists, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved.
A front-line team member who resolves customer care concerns, retention, sales and technical support for TELUS Mobility through email, voice and chat.
Makati, National Capital Region, Philippines
Batangas, Calabarzon, Philippines
House-to-house selling of PLDT's products and services in Western Batangas. I also answer customers billing inquiries and disputes and provide after-sales support face-to-face and over the phone.I also do basic remote troubleshooting of internet broadband, home phone and security cameras connectivity issues.
Batangas, Calabarzon, Philippines
Telephone Line TroubleshootingInternet Connection TroubleshootingCreating Trouble TicketSecure and update PLDT's records and databasesCustomer ServiceTechnical SupportFiber Optic SplicingBack up PLDT's files
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Julius Evan Medrano is listed as BPO Leader | Executive Assistant.
Julius Evan Medrano is based in Province Of Batangas, Calabarzon, Philippines.
Julius Evan Medrano has worked for Telus International Philippines, Globe Telecom, and Pldt.
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Julius Evan Medrano holds Bachelor Of Science In Information Technology from Ama University.
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