Drive cross-functional programs, architecting and implementing a variety of digital retail experiences that delight our consumer and leave them with a lasting impression, building community and loyalty. Collaborate with leadership across ID90 Travel to deepen understanding of customer needs and supervise the strategy, planning, and execution of improvements in ID90 Travel’s end-to-end customer experience.

As the Manager of UX Research and Design I lead a team of designers, researchers, and information architects who work to identify, design, and test future enhancements and updates to the various digital interactions our Customers have with Southwest. I also work with multiple channel and product owners to build an actionable strategy for growing and enhancing the digital Customer experience. Taking learnings from our usability testing, competitive analysis, ecommerce trends, and feedback from Customer Support and Front Line Employees, I help identify core needs and expectations of our Customers.

I work with the Marketing department to identify customer needs in the .com channel, deliver creative assets that solve for the current UX issues, and liaise with the Technology team to help ensure the vision is executed to the highest caliber.

I work with the Marketing department to identify customer needs in the .com channel, deliver creative assets that solve for the current UX issues, and liaise with the Technology team to help ensure the vision is executed to the highest caliber.

I work with the Marketing department to identify customer needs in the .com channel, deliver creative assets that solve for the current UX issues, and liaise with the Technology team to help ensure the vision is executed to the highest caliber.

As a designer in the digital realm, I have a passion for motion, 3D modeling, and user interactions. It is a wonderful feeling when I can help optimize a workflow, rotoscope without pulling my hair out, or get photorealistic lighting to render in under a fortnight. I am currently employed as a Digital User Experience Engineer for the Innovation team inside of jcpenney's IT department. Working with one other designer and a group of highly talented developers, we get to be the music makers and the dreamers of dreams. It is our responsibility to take an idea from "Wouldn't if be cool if..." to "This is awesome!"

User Interface Design Motion DesignMotion Type DesignAudio Design

As a co-op, I was asked to develop both tactical and strategic concepts for integrating new technologies to the customer experience.

As a co-op, I was asked to develop both tactical and strategic concepts for integrating new technologies to the customer experience.

3D modeling, Motion Matching

Interactive Design, Web Front End Design,

Flash development, site design, HTML/CSS/Javascript development, Interactive portfolio creation