Building products and programs for the Commerce Platform organization on the International Expansion Engineering & Product Reliability Engineering Team. Create product strategy documenting 3 to 5 year vision. Articulate product problem spaces and solutions. Decompose strategy into epics, working with engineering teams to drive product build. Engage customer and user experience design team to ensure product fitment. Focus on building tools to scale support engineering and business operations in geographies with personal data regulation such as China, India, EU as well as Amazon Dedicated Cloud environments in the USA. Partnered with service teams across AWS Commerce Platform and Identity Services to onboard internal products and to roll out programs. Problem spaces researched: Billing and Payment Operations, Managed Operations and Third Party Operations in regulated environments.

Worked end to end with Commerce Platform service teams to develop strategies that identify, breakdown and solve the biggest long-term platform issues to speed up and scale the monthly billRun capability. Created the Communication Strategy for BillRun execution to drive accurate and timely monthly billing. Focus on free cash flow generation, accelerating BillRun, and scaling BillRun operator efficiency across partitions and regions. The monthly anniversary BillRun process takes AWS product and service metering usage and performs bill computation with customer specific pricing, then applies discount and tax to generate invoices for each AWS customer at the beginning of each month.

Complete redesign and rebuild of TripLink Product coordinating cross functionally with ecosystem API teams, porting the product to Amazon Web Services, driving revenue, supporting partner integrations and simplifying user experience. TripLink is an SAP Concur Travel product focusing on making direct booking better for business travelers. Member of the Diversity, Inclusion and Belonging Council giving guidance and funding to "DIB" programs in SAP Concur Product Engineering Organization.

Hipmunk Mobile (IOS/Android) product owner. Also product owner for client hub (personalization, profile) and platform (infrastructure, cloud, services).

Consult with companies to create products on mobile or in cloud, focus on design, UX, and business model generation. - Building Konstruct (2017) an app to help general contractors and home owners plan and build. - Launched SmartListHQ (http://smartlisthq.com/) (2016)- Launched Kickserv, acquired by Reach Local (http://www.kickserv.com/) (2013-2015).

Own the roadmap for BAAQMD “Major Facilities” permitting and enforcement (refinery, chemical processing, power plants). Optimize product practice, mentor product managers and drive development with agile.

Product owner for private social network for businesses. Responsible for growth and engagement on Web, Mobile Web, as well as native IOS and Android experiences. Ground up builds of mobile UX for Android, and majority of IOS UX. Responsible for mobile roadmap, and leader on product council for overall roadmap. Major features implemented: Search & Indexing (Elastic), Email Drip, Onboarding, Groups, Rich Text Editor based user generated content, Dashboard, Design Pattern Library, The Feed (curated, time based, geographic based and popularity based), Content Scoring, Messaging, Question & Answer, Internal Automated Messaging, "Welcome email" series.

Ground up build of Service CRM to drive SMB growth. Product value: workflow automation of marketing, sales, dispatch and professional services (on web, tablet, mobile). Extensive use of Intercom for product validation and insight. Product acquired by ReachLocal in 2015. Practice lean design & agile with Invision, Sketch, Trello, Slack, GitHub, WorkingOn.

Built the SOCOM platform for EA. SOCOM platform manages the online content for communities during title life cycle. of franchise games such as: Need for Speed, Dragon Age, Dead Space, TitanFall, and others.

Duties - Focus on understanding how social impacts consumer journey. Worked cross functionally across multiple development teams to build the social commerce platform at eBay. Built fundamentals for the social commerce ecosystem and unified social sharing UX on eBay verticals enabling visibility of revenue, conversion and acquisition metrics attributed to social. Achievements - Established revenue attribution for social user journeys (item shared to user, user buys an item on ebay). Experimentation with buy flow using social proofs to lift conversion. Implemented GiveCommerce buyer/seller flows resulting in donation of millions to charitable organizations.Flows - UX for profile, signals, sharing, recommendations, enabling social flows across verticals at eBay.Outcomes - Established social/share UX across all verticals giving ability to track $500+M in revenue attributable to social/sharing.

Duties - Launched the eBay “Stratus” cloud rapidly accelerating eBay’s cloud capabilities (60+ engineer effort with 10 agile sprint tracks).Achievements - Built "Stratus" cloud orchestrator App from the ground up.Flows - Holistic multi-geo cloud orchestration: Provisioning portal, DevOps Portal, capacity planning portal, monitoring portal.Outcomes - Saved eBay over $50M in power costs within two years and generated hundreds of millions of dollars in revenue.

Duties - Complete redesign of Education for Gifted Youth UX and API ecosystem supporting K-12 teachers and students for online learning, enabling growth to hundreds of thousands of users. Achievements - Redesigned UX and platform for growth and scale. Online High School rollout, growth in monthly subscriptions after new UX.

Duties - Owned portfolio of products/programs to drive IBM’s cloud based “Applications On Demand” for businesses (US Coast Guard, Visa, American Express, America On-Line). Achievements - Built cloud (SIMS) providing full service application design, development, deployment and support to Fortune 1000 companiesOutcomes - Product growth and retention strategies enabled 300+% growth of clients and revenue within the first year of acquisition by IBM.

Duties - Marketing, branding, and engagement management. Hiring engineers and managing engagements with Pixar, Chronicle, California Water, Dolby Labs.

Duties - Created Site Director, an orchestrator for large scale web services. Created Net Director, an orchestrator for peering and transit bandwidth management.Achievements: Founder. Provided product vision, hired 20 people, brought products to market.

Developed products to automate web service scaling via automation to enhance HP Openview to incorporate scalable automation strategies.

Launched bCentral, Microsoft’s premier small business portal integrating seven acquisitions into a single destination. Complete re-architecture of site, connected bCentral to HotMail NOC and Internet backbone. Planned integration of bCentral into Microsoft Office Online experience.

Managed evolution of Hotmail to serve 200M+ million users. Hired engineers and program managers. Scaled services, architecture, people process, hiring, UX, and data center buildout. Messenger/Passport Achievements - Launched Passport Identity Service and Messenger to compete with AOL and ICQ.

Product Marketing focusing on integrating Sun Network Computers and Java.

Manage Stanford Facilities computing zones A-D as well as administrating ticketing system and business applications required for the Stanford university facilities workforce.

Managed the Chemistry and Physics computer lab through the Instructional Technology Program in the Informations Systems And Technologies Organization at UC Berkeley. The labs had hundreds of computers connected to the UCB network supporting computer aided lab coursework.