- Quickly triaged incoming calls, and escalated calls when necessary- Liaised with founders and development team to recommend new features, fix and make adjustments to support processes.- Managed to help a few thousand users as the first customer support manager for the company- Led and trained 6 account managers, providing mentorship and feedback through weekly 1:1 sessions- Has done over 1,500 customer support & onboarding calls through Zoom and helped receive over 500 positive reviews on Google & Facebook- Identified and corrected 5+ platform bottlenecks and 300+ bug fixes- As a part of a core startup team worked 13 hours days, a ton of night hours(myHomeIQ – is a subscription based platform for Real Estate agents and Mortgage Professionals that allows them to nurture their past clients through a monthly financial report about their home. In addition the platform provides lead generation, marketing and farming tools).

- Designed user experiences from ideation, to prototyping, to user testing, to production. Made cross-platform adaptation for iOS, Android, and Web.- Interacted with 15+ high-value clients. Directed a team of 4 marketers and 3 full-stack developers.- Communicated with clients and set the expectations and timelines.- Collectively generated about 80,000 leads for clients through funnels, social media and facebook lead forms.- Worked with clients in the following areas: B2B SaaS, Fire Restoration, Roofing & Siding, Cafe, Real Estate, Courses, Photography.

- Strategized, developed, and managed paid digital marketing across AdWords, Instagram, and Facebook Ads resulting in about $3.8m net profit- Launched SEO campaign with for high volume and long-tail keywords that generated 5,000 unique visitors monthly- Planned, tracked, and managed deliverables on 200+ short-term sprints and 30+ long-term deployments- Worked with editorial, product marketing, social, and creative teams to design marketing assets- Created performance-based landing pages, banner ads, and emails to improve the number of leads & conversion rate- Created new Property Sales Group logo, used as the central piece of branding across the website, social media and print, boosting brand image- Completed competitive research and benchmarking to further understand target audience and goals- Created accessible, responsive, and functional user interfaces to allow visitors on any device to have the same perfect user experience.- Managed WordPress website, content updates, custom modifications, optimizing on-site SEO. Experience with Shopify, Divi, Elementor, Advanced Custom Fields.

- Completed a variety of including: Illustration, Character Creation, Logo & Branding, photo composite, printed materials, digital media, web-design, UX/UI design, social media creatives- Designed the overall layout and aesthetic for websites and landing pages. Track KPIs and report to management.- Plan, design and implement brand social media marketing campaigns. Ran ad campaigns across Facebook, Google, Email

- Designed and launched over 20+ high-converting funnels and lead magnets- Managed WordPress website, content creation, social media, Facebook and Google Ads- Planned, and directed over 30+ email campaign launches- Provided customer support and addressed client issues

- Incorporated a variety of visual effects to create beautiful and realistic effects shots for television shows and documentaries including National Geographic, History Channel- Oversaw 2D to 3D conversion from rotoscoping to depth creation using Nuke- Handled tasks such as rotoscoping, tracking, paint, animation, keying and rendering, matte painting.- Website Design and Maintenance