Head Of Product
• Directed cross-functional teams to ensure seamless integration of AI technologies into Salesforce platforms.• Drove product roadmap planning and execution, aligning with market demands and business objectives to enhance the overall customer experience.• Developed and maintained partnerships with multiple partners in AI and CRM to stay abreast of the latest developments and integrate cutting-edge technologies into product offerings.• Implemented robust quality assurance processes to guarantee the reliability and performance of AI-integrated solutions across Experience Cloud and other platforms.• Collaborated closely with sales, marketing, engineering, and customer experience teams to understand customer needs and deliver tailored solutions that enhance user engagement and NPS.• Identified unmet customer needs and translated them into innovative, customer-centric product solutions. • Prioritized and validated the most promising hypotheses to test, knowing when to pivot or double down based on results. • Inspired the organization with a bold and ambitious long-term product vision that bridges future possibilities with near-term customer needs. • Developed thought-provoking perspectives on how AI/ML and emerging technologies can enhance our core offerings. • Earned buy-in from stakeholders and inspired teams with exceptional communication and storytelling abilities.