Evan Ractivand Email & Phone Number

Sydney, Australia

As an IT Systems Administrator at MSBC, I manage IT responsibilities, ensuring smooth and secure operations. Some of my core activities include administering Windows and Linux servers, and as the point person for our Citrix Service Provider role, I manage all our Citrix products as well as provide end user technical support for our employees and clients, including our varied panel of medico-legal specialists.Security is a cornerstone of my role. With hands-on experience in Cisco enterprise and other firewall and intrusion prevention products, I safeguard our network and ensure compliance with security standards, protecting sensitive medico-legal data. I am currently spearheading all aspects of SOC 2 at MSBC.I have experience in web development with React.JS and Node.js, contributing to both API and frontend projects for the business, including large products such as external client booking systems with hundreds of users. My skills here bridge the gap between server management and user applications.My role requires adaptability and problem-solving skills, navigating IT complexities and responding to our company's needs in many areas. Whether optimizing server performance, managing security protocols and keeping systems up to date or developing new web applications, I deliver reliable IT solutions that drive our business forward.As MSBC has expanded, I have continuously broadened my skill set and adapted to new technologies to meet the increasing demands of our business, maintaining a consistently strong online and tech and security focused presence. My role has expanded well past the standard definition of a sysadmin and also encompasses cybersecurity, DevOps, Cloud (AWS) and more.I am passionate about leveraging my skills to maintain and enhance our IT infrastructure, ensuring MSBC operates efficiently and securely. My commitment to excellence in IT administration, cybersecurity, and client support contributes to our company's success.

Charlestown, Nsw, Australia

Penrith, Nsw

Technical and administrative duties for an Apple Retail Store, including:• Mentor and lead in customer service excellence• Leading and working with a team, while developing strong lasting relationships• Advanced troubleshooting and repair of iOS, Mac, Lexmark, HP and other assorted hardware and software products and networks• Providing custom software and hardware solution development for customers in many varied environments and applications• Administration and system management tasks such as parts/product inventory and email• Daily application of WHS as a member of the Safety and First Aid teams• High level store management duties including reporting• Helping support teams to report issues with and troubleshoot internal network issues, software and image deployment services including Apple NetBoot and JAMF• Providing training and ongoing support to store team members• Providing a high standard of IT desktop & mobile support to store leadership and team membersI was also the Lead IS&T Champion at the store, and was responsible for creating and maintaining technical support tickets, working with support teams and the IS&T Field Leader for Australia on problem solving and maintaining the store’s devices, networks and peripherals. Furthermore I trained and developed the skills of other IS&T candidates within the store.

Richmond, Nsw

As restaurant supervisor, I was responsible for:* All aspects of restaurant management - including staff management, meet seat & greet, OH&S and cleanliness* Food and beverage quality inspection* Training and coaching of team members* Ordering beverage stock* Restaurant finance including shift strategy, till reconciliation and banking

Kurmond, Nsw

During my final years of High School I instructed students from Kurmond Public School as well as a number of other private students to play the saxophone. This was a very rewarding experience and was my first position where I was able to share my knowledge and impart skills upon a younger generation, sharing my passion for music.

Bachelor'S Degree, Computer Science

Deferred

High School Certificate

Activities and Societies: School Band (Saxophone)