Senior Manager
CurrentHands-on Technical Lead & Account Manager across multiple enterprise-level Salesforce implementations• Partnered with client stakeholders and executives to identify root problems, define business value, and outline solutions compatible with their enterprise architecture.• Led implementation teams of 10+ consultants, delegating and guiding work, providing mentorship and feedback, and proactively identifying, communicating, and mitigating risks.• Scaled a net-new client from the initial discovery calls through assessments and implementation, leading to >$8,000,000 of Salesforce work and 54 staffed consultants on the account within the first year. • Architected and developed a novel integration from Salesforce to Oracle EBS using declarative Flow-generated JSON payloads, designed to save 20,000+ hours annually in manual entry and error correction.Co-founded CapTech’s Salesforce practice and scaled across all national offices to $7 million in billable revenue in 2 years• Identified market-fit and developed go-to-market strategy to pursue Salesforce implementation work.• Recruited, trained, and mentored initial team of implementation consultants from existing employee pool to staff on client projects. • Partnered with Account Management teams across markets to articulate CapTech’s Salesforce capabilities to clients, scope projects, and identify optimal team composition for successful delivery.Enterprise Architect for CapTech’s internal instance of Salesforce, the primary tool for Business Development, Marketing, and Staffing functions• Architected and built CapTech’s instance of Salesforce from scratch, partnering directly with senior leadership and executives to define, standardize, and create new sales, staffing, account management, and marketing processes.• Recruited, hired, trained, and provided ongoing architectural oversight and mentorship to a newly established Enterprise Systems team that owns ongoing maintenance and user support for the instance.
