Evan Robberts Email & Phone Number

Greater Grand Rapids, Michigan Area

• Administered upgrades from Windows 7 to 10, working with Spectrum Health management and clients to determine the needs of local and remote users.• Troubleshot issues pertaining to specific end user software requests, department-wide Win 7 vs. 10 compatibility issues, and active directory entitlement conflicts within Spectrum’s ServiceDesk database.• Prepared and deployed Win 10 workstations, including setup of the workstation space, configuration of application specific… Show more • Administered upgrades from Windows 7 to 10, working with Spectrum Health management and clients to determine the needs of local and remote users.• Troubleshot issues pertaining to specific end user software requests, department-wide Win 7 vs. 10 compatibility issues, and active directory entitlement conflicts within Spectrum’s ServiceDesk database.• Prepared and deployed Win 10 workstations, including setup of the workstation space, configuration of application specific settings, One Drive migration, answering end user questions and explaining changes from Win 7 to 10.• Managed high priority/difficult user issues by way of ServiceDesk’s ticketing system.• Performed Win 7 to iGel thin client swaps for the Medical Mile and satellite sites. Show less

Greater Grand Rapids, Michigan Area

• Administered remote desktop support to all modern Windows OS’s and Android platforms, with lesser support given to MacOS and iOS based systems.• Provided technical support for Texas.Gov users and its’ various departments, such as the Texas Department of Public Safety and Secretary of State.• Internet, video, and home phone support for Cspire ISP, including service dis-patches, scheduling appointments, selling services, and managing user accounts.• Regularly… Show more • Administered remote desktop support to all modern Windows OS’s and Android platforms, with lesser support given to MacOS and iOS based systems.• Provided technical support for Texas.Gov users and its’ various departments, such as the Texas Department of Public Safety and Secretary of State.• Internet, video, and home phone support for Cspire ISP, including service dis-patches, scheduling appointments, selling services, and managing user accounts.• Regularly troubleshoot and configure modems, routers, printers, scanners, and other pc peripherals. Show less

Greater Grand Rapids, Michigan Area

• Administered and demonstrated antivirus software, teaching customers about setup, maintenance, how to scan more than one drive, and specific options such as scanning for rootkits.• Store Leader in Geek squad protection purchase rate, credit card applications opened, and attachments to each transaction sold for the month of December.• Assisted customers with their technical based needs, explaining how computers function, specifics about parts, and how take advantage of… Show more • Administered and demonstrated antivirus software, teaching customers about setup, maintenance, how to scan more than one drive, and specific options such as scanning for rootkits.• Store Leader in Geek squad protection purchase rate, credit card applications opened, and attachments to each transaction sold for the month of December.• Assisted customers with their technical based needs, explaining how computers function, specifics about parts, and how take advantage of utilities such as cloud storage and 2-factor authentication.• Put together advanced PC builds from the bottom up for clients who primarily used programs such as AutoCAD, Adobe Photoshop, Lightroom, and other programs that demand intensive components. Show less

Greater Grand Rapids, Michigan Area

• Deliver a palatable customer service experience • Trained new employees working with me in my position • Negotiate warranty/protection agreements with potential buyers • Communicate directly with customers and suppliers for products • Speak directly with District Management to determine company strengths and weaknesses

Bachelor’S Degree, Computer/Information Technology Administration And Management, 3.7

Associate’S Degree, Computer Support, 3.7

Associate’S Degree, Education, 3.37