• Administered and optimized the end-to-end sales compensation process for a sales team of 100+, ensuring accuracy and alignment with business objectives.• Conducted regular reviews and analysis of sales performance metrics to identify trends and recommend adjustments to incentive plans, resulting in a 15% improvement in overall sales productivity.• Collaborated cross-functionally with Sales, Finance, and HR teams to implement new compensation plans and resolve issues, fostering seamless communication and cooperation.• Developed and maintained comprehensive documentation of sales compensation policies and procedures, ensuring compliance with industry regulations.• Manage, track, and coordinate delivery of requests for billing records from either patients or third parties.• Utilized advanced Excel and data analysis tools to create reports and dashboards that provided actionable insights into sales performance and compensation effectiveness.• Played active roles in sales compensation dispute resolution and escalations• Took on ad-hoc projects to improve scalability and transparency of workflows and policies

• Managed Sales Bonus/Compensation Process:o Prepared accrual, conduct audits, generate reports, and oversaw payroll processes related to sales compensation.o Created accurate bonus workbooks and content for sales compensation calculations for sales supervisors and program managers.• Documentation and Record Management:o Managed and maintain files, records, and correspondence related to sales compensation.o Played an active role in sales compensation dispute resolution and escalations.• Reporting and Analysis:o Provided approved sales commission totals to Accounting in a timely manner.o Generated daily, weekly, monthly, annual, and other periodic sales and marketing reports accurately and on schedule.• Special Projects and Support:o Assisted in preparing and managing the President’s Circle Ranking process and delivery.o Contributed to annual budgeting and forecasting processes.o Assisted in other special projects as required.

• Maintained patient files for all new admissions and reviews them on a regular basis for correctness and missing data.• Verified insurance eligibility for each resident monthly• Maintained confidentiality of all important patient care information to ensure that patient rights are safeguarded. • Document hard copy checks intended for medical and billing record requests from third parties; notify branches of payment.• Ensured that all established accounting rules and procedures are followed.• Assisted in sustaining staffing according to models and budgets.• Manage incoming calls, after-hours voicemails, and emails; direct customers and internal staff appropriately.• Assisted in keeping licensing and certifications current.• In charge of managing the day-to-day operations of the business office, such as employee and patient interactions; staff hiring/dismissal• Managed and direct staff assignments and activities in accordance with company policies and applicable laws and regulations• Oriented and trained new hires and plan team meetings• Examined staff performance and conduct salary reviews • Managed patient financial accounts and oversee patient relations

• Oversaw day-to-day operations of the dental office, managing a team of 20 staff members, including dental assistants, front desk personnel, and administrative staff.• Implemented streamlined scheduling procedures, resulting in a 20% reduction in patient wait times and increased patient satisfaction.• Review, track, investigate, and coordinate with billing staff for processing invoices related to consolidated billing.• Spearheaded the integration of digital record-keeping systems, improving data accuracy and facilitating efficient communication within the office.• Conducted regular staff training sessions on patient care protocols, ensuring consistent adherence to high-quality service standards.• Managed budgeting and financial aspects of the office, including billing, invoicing, and coordination with insurance providers.• Collaborated with dentists and other healthcare professionals to optimize patient treatment plans and ensure a seamless patient experience.• Manage receipt, distribution, and filing of revenue cycle department correspondence.• Read and analyzed (EOB) statement and modify accounts; oversee and manage dental benefit plan, payment, claim estimating, and predetermination of benefits; monitor production; and set collection targets.• Paid the office payables and made daily deposits. ensured and completed accurate payroll. • Implemented patient financing regulations to enhance patient happiness. supervised and managed all workers to ensure that the office operated as efficiently as possible and that insurance verifications were