Evans Gitau Cadipl™️ Email & Phone Number

Kenya

Nairobi County, Kenya

- Identified new business opportunities and partnerships, prepared and submitted RFPs.- Act as the main point of contact between the client, development team, designers, and other stakeholders.- Provide regular updates and progress reports, ensuring clear communication on project status, risks, and any necessary changes.- Coordinate between designers, developers, and content creators to ensure smooth workflow and alignment with the project goals.Assign tasks, manage workload distribution, and ensure timely completion of deliverables.- Provide ongoing support after the website launch to address any issues or bugs.- Offer training to clients on how to use the website’s CMS (content management system), so they can manage basic updates.

Nairobi County, Kenya

Responsibilities:- Execute assigned tasks and oversee projects under the guidance of the CEO, providing regular progress updates and comprehensive reports.- Collaborate with various teams to ensure tasks align with project requirements and organizational objectives.- Act as a liaison between internal departments and the CEO's office to ensure smooth workflow and alignment of internal processes.- Implement better project management practices and create standardized processes for departments to ensure efficient workflows.- Facilitate effective communication and coordination among different teams, ensuring project objectives are met.- Serve as a primary point of contact for external clients, maintaining positive relationships and representing the company's image and services professionally.- Manage communications on behalf of the CEO, ensuring accuracy and timeliness.Plan and organize internal and external meetings, handle logistics, and manage the CEO's calendar and travel arrangements.

Nairobi County, Kenya

Responsibilities:- Collaborated with stakeholders to define clear project scope, goals, and deliverables, aligning project outputs with strategic objectives.- Led a diverse project portfolio of 6 concurrent projects with a monthly MRR exceeding $100,000, directing remote teams across Kenya and Nepal, and achieving high client satisfaction and repeat business.- Designed and refined training programs, leading to enhanced team skill sets and promoting continuous team development.-Set and enforced productivity and accuracy standards, maintaining high-quality deliverables across all projects.- Developed and presented comprehensive project status reports to stakeholders, supporting data-driven decisions and enhancing transparency.- Integrated robust quality assurance processes, ensuring work met stringent standards and aligned with client expectations.- Achieved an average Client Net Promoter Score (NPS) of 9/10 over two quarters, demonstrating a commitment to excellence in client service.

Nairobi, Kenya

Responsibilities:- Coached and developed a cross-functional team of Service Delivery Specialists, including Workforce Management, Training, and Quality Assurance professionals, enhancing team performance and client outcomes.- Optimized project finances through accurate revenue projection and cost control, driving growth while reducing operational expenses.- Managed and oversaw five projects with a cumulative ARR exceeding $480,000.- Monitored project health to exceed performance targets, ensuring exceptional customer satisfaction and consistent project alignment with client expectations.- Developed and presented comprehensive project status reports to stakeholders, supporting data-driven decisions and enhancing transparency.- Effectively led a team of over 70 workers in Kenya and Nepal to ensure project success.- Implemented risk management processes and proactive change management, minimizing disruptions and maintaining project momentum.

Nairobi, Kenya

Duties:-Conducted web research for data enrichment where more than 10 use cases were completed successfully. - Conducted data annotation for training AI models.-Supervised a team of ten and monitored team performance to ensure that we were consistently above 95% in accuracy. -Assisted in team training and team management for a group of 50 workers.

Ongata Rongai, Kajiado County, Kenya

Nairobi, Kenya

Microsoft Africa Research Institute(MARI).Responsibilities:Analyzed and Categorized data annotation work for Microsoft Africa Research Institute(MARI): Project EPoCh where over 6000 chat sentences were categorized.Sentiment Analysis and Categorization.Language: English, Swahili, and Sheng.

Nairobi, Kenya

Responsibilities:-Supported over one hundred customers with order inquiries, placement, and tracking.-Marketed Jumia products on Social media platforms: WhatsApp and Facebook.

Kakamega County, Kenya

Responsibilities:- Worked with a team of over thirty in the Digitization of Civil Registration Records for 5 counties in the western Kenya region where we digitized more that 500,000 citizen records.

Certificate In Project Management, Project Management

Skills: Creating risk management plans; Understanding process improvement techniques; Managing escalations, team dynamics.

Bachelors, B.Tech Business Information Technology, Second Class Honors (Upper Division)

Activities and Societies: Member of Rotaract Club of TUK

Digital Skills, Information Technology, Overall Best In Cohort 9, Avg: 88%

The Academy trains potential digital workers, introducing them to the Gig economy, improving soft and hard skills, and ultimately improves.

Kcse, B+

Activities and Societies: CU Hospitality leader, ICT lab Chair, Founded and Chaired the ICT club.