Evans Juma Email & Phone Number

Homabay Rd, Industrial Area

Utilizes computerized work order and other systems to determine and route job assignments for field personnel which is through a force dispatch process. Accounts for the scheduled work and maintains knowledge of the status and location of the field personnel throughout the workday to accomplish review of work performed and/or reassignment of uncompleted work. Receive requests for service from the company’s customer-contact personnel or directly from subscribers, evaluates type of work or assistance needed, establishes workforce priorities in line with company policies, and dispatches or redirects appropriate field personnel to achieve proper response. Works with the head of the technical department to administrate or manage the ongoing preventative maintenance and/or leakage detection activities in the system; Prepares input for performance evaluations including development and maintenance of accurate records and logs; and, Performs related duties as assigned. To maximize fieldwork performance and improve technical productivity, as well as reducing truck-rolls by diagnosing user-problems and providing effective customer support over the telephone.

Homa Bay Rd, Industrial Area

Monitoring and ensuring that each member of the team is meeting his performance requirements, and that all safety standards are being followed. Determining how best to utilize workers in order meet production goals as efficiently as possible. Writing of the payment vouchers for the both casuals and the permanent employees. Managing and improving production processes to enhance product quality and maximize efficiency. Organizing and prioritizing production needs. Ensuring the safest working environment possible for staff.

Funzi Rd, Industrial Area

Draft quality assurance policies and procedures Interpret and implement quality assurance standards Evaluate adequacy of quality assurance standards Devise sampling procedures and directions for recording and reporting quality data Review the implementation and efficiency of quality and inspection systems Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality Document internal audits and other quality assurance activities Investigate customer complaints and non-conformance issues Collect and compile statistical quality data Analyze data to identify areas for improvement in the quality system Develop, recommend and monitor corrective and preventive actions Prepare reports to communicate outcomes of quality activities Identify training needs and organize training interventions to meet quality standards Coordinate and support on-site audits conducted by external providers Evaluate audit findings and implement appropriate corrective actions Monitor risk management activities Responsible for document management systems Assure ongoing compliance with quality and industry regulatory requirements

Nairobi. Kenya

Liaison between senior management and workers. Planning, organizing and overseeing overall activities in the department. Production report writing and presenting them in the weekly production meeting. Filing and keeping employees records Daily stock taking. Training and induction of employees plus evaluating employee performance Prompting employees to meet production targets and deadlines. Liaising with maintenance department on servicing machines. Arranging shifts for workers i.e. day and night shifts. Writing of standard operating procedures. Was directly involved in setting targets

Nairobi

Working as a systems administrator in a cyber cafe and doing other Miscellaneous duties including: Photocopying Data entry Collecting cash

Diploma, Business Management, Pass

Activities and Societies: football team

Higher Diploma, Operating System Technology And Software Installation.