- Managing a team of close to 30 people,spread across different sub departments. (logistics, inventory, dispatch and maintenance)- Reporting to the CEO.- Ensuring smooth operations in all departments.- Inventory management and reconciliation.- Delivery disputes investigation.- Customer relations- Logistics rates negotiations- Drafting new standard operating procedures and refining existing ones.-Hiring and dismissals- Coaching and training.-Team Leadership

- Managing the team coordinating the deployment of field drivers according to their designated shifts through the **Deputy platform**.- Managing and leading the team assigning motorbikes to individual drivers and verifying that the physical inventory matches the information recorded on the application.- Leading the team supervising the real-time movement of bikes using the **Safaricom Telematics system**.- Guiding the team tracking the online presence of drivers during their shifts and preventing any unauthorized offline orders.- Advising the team serving as the primary contact in case of emergencies or accidents on how to properly report the incidences.- Ensuring comprehensive and accurate reporting, particularly concerning accidents and insurance matters.- Deep and detailed fraud investigation of fraudulent activities flagged by the team and providing disciplinary actions to the concerned drivers involved.

- Ensuring that every element of operations is followed to the tail, auditing processes and sharing detailed reports of the same.- Strict follow ups on order closure by sending detailed reports of order statuses and chairing meetings with the teams involved.- Ensuring seamless processes by coming up with template that ensures that our data is structured by following ETL process of extracting data.- Delivery notes audit and follow up, came up with a template for this to ensure that we observe ETL for easy tracking

-Analyzing the rider delivery journeys and ensuring that they are billed correctly. -Billing discrepancy, and delivery experience audits-Pricing calculation and configuration. (distance based, location based and the dedicated model)-Delivery experience reports, holding the team accountable for pending orders closure by sending reports, and chairing meetings entailing thesame

- I had the responsibility of dispatching shipments to our different suppliers as soon as we received orders.- Managing relationships with vendors, ensuring they were familiar with our operational procedures when contracted with Sendy.- Taking charge of vendor visits to our hub, conducting orientations, and providing hospitality.- Conducting analytics to determine when to increase stock levels to maintain continuity.- Conducting vendor visits in case of any delays in our shipments.- Analyzing routes to decide which items should be cross-docked directly to the client and which should be brought to our hub for consolidation.

SendyMay 2021 - Nov 2021 (7 months)-In charge of order fulfilment End to End-Ensured that orders were dispatched on time-Did route optimization as well, ensuring that we save on cost --Ensured that orders were closed/ completed on time.-Pulled and analyzed the list of orders to process and would guide the team on how to fulfil them.- Coordinated the teams that were in charge of inbound and outbound and made detailed report at the end of the day based on the team’s performance.- I was directly in charge of the Inbound team hence it was my role to ensure that each an everyone of them meet their goals.- I spear-headed the monthly stock-take by coming up with the one and only stock-take google sheets tracker to ever be used in the company before the introduction of the ERP( Microsoft Dynamics Systems)- With my excellent analytical skills especially in excel and google sheets I would always come up with ways to simplify tasks for my colleagues.- I was in-charge setting goals targets and carrying out one-on-one reviews for my team.- I was in charge of ensuring 100% bin accuracy as far as bin allocations are concerned. I would check this by taking sample bins physically and cross checking against what is displaying on the system.

-Recurring responsibilities included procuring consumables from different suppliers/vendors.- Fulfilling requests by dispatching consumables to various hubs.- Acting as the person in charge of conducting monthly cycle counts and analyzing stock levels for the consumables.- Providing the operations manager with regular reports on our cost-to-serve based on my analysis.- Developed formulas in Google Sheets to monitor the time intervals between consumable requests, thereby preventing misuse.- Assisted in operational tasks by creating dashboards and Google Sheets templates that enhanced process efficiency.- Collaborated with various teams (such as Admin, Dispatch, and OpEx) to develop templates aimed at simplifying their respective processes.

- In charge of picking customer order-Shipping-Packing-Dispatching to sorting centre-Was in charge of QC-Expert in handling High value items-Its here that I learnt the importance of 5s especially around your shipping area, to avoid loss and damage of package -Specialized here Order Management Systems and Hub management systems and Excel