Evans Kimathi Email & Phone Number

Nairobi, Kenya

✓Deliver results through understanding/implementation of the Commercial priorities.✓Identify and exploit opportunities within existing and new customers in the promotion of Value Added Services, E-commerce, & TDI products to drive profitability.✓ Provide customer oriented quality of service at all times in order to satisfy Customer’s needs.✓Sell range of products and services through tele sales &walk-in customers in order to… Show more ✓Deliver results through understanding/implementation of the Commercial priorities.✓Identify and exploit opportunities within existing and new customers in the promotion of Value Added Services, E-commerce, & TDI products to drive profitability.✓ Provide customer oriented quality of service at all times in order to satisfy Customer’s needs.✓Sell range of products and services through tele sales &walk-in customers in order to stimulate patronage of other services.✓Maintain a high standard ofpersonal & office appearance & ensure the corporate image is projected positively.✓Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to policies &standards.✓ Respond to customer’s queries regarding information on pricing, Customs requirements, products& services.✓Liaise with other departments and Operations to address issues on service quality and Finance to address issues on billing quality.✓ Responsible to contact customers as per schedule in place through calls and customer visits in order to increase sale from the existing or new customers and drive loyalty.✓Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day and cash reconciliation completed on the tool available and receipts handed over to Receiving Cashier.✓ Confidently and knowledgeably handle customer’s complaints and or objections whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’sfull satisfaction and experience.✓ Highlight areas of improvement, with suggested solutions to improve procedures, technology & service to positively enhance customer’s experience, Marketing support & continuous business performances. Show less

Kenya

• Support in project and partner’s activities including trainings, conferences, field visits and meetings with relevant partners/stakeholders to strengthen networks/partnerships, and also provide program integration.• Developing social media strategies and messages which includes Support in creating, editing and posting creative content on project social media platforms and also the YouTube channel.• Proposal writing, research, Projects analysis and support in strengthening… Show more • Support in project and partner’s activities including trainings, conferences, field visits and meetings with relevant partners/stakeholders to strengthen networks/partnerships, and also provide program integration.• Developing social media strategies and messages which includes Support in creating, editing and posting creative content on project social media platforms and also the YouTube channel.• Proposal writing, research, Projects analysis and support in strengthening existing advocacy, lobby Monitoring & Evaluation systems. I.e. Drafting Health Bills.• Support to the Programme and the project in designing and editing materials for the social media platforms and other audiences, research and meeting reports, case studies, and briefs. • Provide technical input in development and implementation of Advocacy capacity building interventions at national and county levels.• Developing and information management for stakeholder meetings, policy makers and CSOs.• Support in doing interviews after meetings with policy makers, partners, stakeholders and maintaining a collection of photos, graphics, for our digital platforms • Participate in preparation of work plans and progress weekly, monthly as per Programme and donor requirements and also Compile daily, weekly, monthly, quarterly and annual reports for the project. Show less

Nairobi

• Prepare reports, develop solutions and make recommendations to management in order to resolve customer’s complaints and also Providing advice to customers using organization’s products and services. • Ensuring compliance with company’s branding, style, communication policies and guidelines in all dealer shops and Preparing daily and weekly reports for senior management • Analyzing statistics and other data to determine the level of customer service the company is providing… Show more • Prepare reports, develop solutions and make recommendations to management in order to resolve customer’s complaints and also Providing advice to customers using organization’s products and services. • Ensuring compliance with company’s branding, style, communication policies and guidelines in all dealer shops and Preparing daily and weekly reports for senior management • Analyzing statistics and other data to determine the level of customer service the company is providing and Improving customer service procedures, policies and standards for my department. • Handling customer complaints and any other major incidents leading to customer dissatisfaction and fulfill customer’s queries over phone and maintain email to follow up contacts. •Liaising with graphic designers and other vendors to develop and produce branding materials for the company across the regions of operation. • To create a marketing and PR strategy for the company in line with the agenda (core business) and coordinate market research and information useful in the competitor analysis. • Delegate sales and marketing jobs to the team and ensure proper running of the department. Show less

Nairobi, Kenya

• Defining Brand Elements and Tone (Unique Selling Element), a vital aspect of understanding the brand in a way to best place it in the market. create a brand energy that essentially concentrates on business-to-client relationship as it seeks to strengthen the bond in relevance to improved product knowledge, customer growth and entirely, the sales. • Coordinate responses to incoming company’s enquiries, organizing breakfast meetings with the member companies, conduct interviews, and doing… Show more • Defining Brand Elements and Tone (Unique Selling Element), a vital aspect of understanding the brand in a way to best place it in the market. create a brand energy that essentially concentrates on business-to-client relationship as it seeks to strengthen the bond in relevance to improved product knowledge, customer growth and entirely, the sales. • Coordinate responses to incoming company’s enquiries, organizing breakfast meetings with the member companies, conduct interviews, and doing presentations on behalf of KNCCI. • Guide Market Research Analysis; studying the market and angling each aspect of it to the brand marketing strategy. • Develop Brand Positioning Recommendations; brand placement and visibility; searching for best areas to carry out in store and out store activations.• Provide administrative support in tracking member companies for renewal of their license according to deadlines and also the upcoming events. Systematically follow-up member companies to ensure all inquiries have been submitted in a timely manner.• Anticipate future trends (business assumptions) and success of product/service meticulous planning and proposal writing hence generating new leads with the aim of creating more sales. • Maintaining customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business. • Define Marketing recommendations and decisions and come up with tentative proposal in line with the plan, develop and maintain databases back up and filing systems for the company data. Show less

Nairobi

Education record

Certificate, Protecting Life In Global Health Assistance And Statutory Abortion Restrictions, Distinction

Training, Introduction To Advocacy And Dialogue And Policy Process Module

Education record

Certificate, Computer Application Training