Responsible for managing sponsorship data as per WV's partnership standard.Download, Review, and Upload Sponsorship 2.0 Products.Ensure correspondence is received by the right recipients and processed on time as per the partnership's approved business process.Perform Data Entry function by ensuring all correspondences are keyed in the system, and generate reports for ADP management use.Perform System Maintenance functions by ensuring Horizon Mobile used by WV Staff and Local Institution Staff/ Volunteers, as well as Desktop (Applications), is functional with the most current versions.Provide First Level IT Support- Hardware, Software, and Accessories to AP staff, and User provisioning of rights to Volunteers/LI StaffProvide Technical Advice on ICT procurements.Facilitate capacity building in Technology to Communicate possible Horizon systems enhancements while consolidating and documenting a learning center approach based on the best practices in the APs as well as Rollout GC initiated digital/technology-driven Sponsorship initiatives.

Diagnose and resolve all hardware and software challenges faced by SSCL employees and clients including printers.Perform preventive maintenance (PM) for client machines i.e. printers, IP phones, desktop PCs, laptops, servers, and storage devices.Conduct site surveys, design network topology, and implement networking for clients in their new sites. Responsible for creating users in the active directory (AD) server, setting an initial password for users, and configuring the system to prompt users to change the password upon successful first login. and write Python scripts to push anti-virus updates from the server to the client’s machines.

Science, Programming, Probability and statistics, and Math tutor.

Responsible for providing support for end-user equipment and software, network and communications infrastructure, and maintaining data backups.Install and manage ESET Antivirus clients running on users' machines.Perform computer maintenance by troubleshooting computer hardware and replacing computer parts such as hard disks, memory, fans, and/or screens.Maintain data backup by preparing backup scripts. Ensure all user data is backed up before leaving the organization.Upgrade user machines from windows 7 to windows 10 version 1909 and induct them on the features and benefits that come with the new version of windows such as security update features.

Provide customer help desk support via IP telephony, virtually view team viewer, or walk-in to users' desks.Highly involved in installing and configuring network access points in different departments on the organization’s premises while replacing faulty Access points.Perform cable termination, both straight-through and crossover, cable slicing on fiber optic cables destroyed by rats on the trunk, and cable tracing functions.Monitor computer network performance using Wireshark software. Both speed and bandwidth stability.