Lindsay Evans Email & Phone Number

Texas, United States

Dallas, Texas, United States

Irving, Texas, United States

Project - Product - TechnologyLeader in Digital Operations and Strategy focused on Digital TransformationDirect Digital Strategy based on market research to drive innovation, continuous improvement, and a positive customer experience. Own Anders' use and development of digital platforms, SaaS partnerships, and technology vendor and integration relationships. Leading multiple product and technology projects and implementations, working with internal stakeholders and external partners.

Headed the launch and growth of new marketing department. Responsible for the development and implementation of company marketing strategy, including lead generation, branding and brand awareness, customer engagement, development of creative content and assets, partnership development, social media, and internal and external events and conferences. Partnered with Recruiting & Sales team on candidate and client acquisition to meet and exceed company revenue goals.* Honored with 2020 MVP Award for role in driving pivot of sales and marketing focus, leading to significant revenue growth.* Expanded Marketing department scope to cover digital operations and technology, leading to creation of new Project Management & Innovation team.

Relationship-motivated recruiter and client account manager focused on results. Ran full recruiting and sales desk, achieving personal and company-set revenue goals. Driven to create positive experiences and interactions with both internal and external customers and teams. * Rookie Top Sales Award 2017* Provided Recruitment Manager coverage as needed

Allen, Texas, United States

Provided cradle-to-grave project coordination expertise for multiple concurrent projects, including requirements gathering, prioritization, status reporting, project tracking, execution, release, and follow-up. Identified and delivered key product metrics to measure product usage and make life cycle decisions. Provided impact and analysis for process improvements and system modifications. Modified and documented procedures, training materials, and agent resources to meet business and customer needs. Reviewed and approved training and customer-facing communication in partnership with corporate Compliance team. Gathered and organized materials for internal and external audits. Supported User Experience vendor to map user experience across Experian business units.* Earned Platinum Aspire Award in 2015 for exemplary performance.* Collaborated on successful launch of six mobile apps for varying Experian direct-to-consumer products.* Coordinated establishment of successful partnership between Experian and large client partner.* Successfully coordinated multiple launches of client data breach servicing engagements impacting multi-millions of consumers, requiring openings of vendor sites and extensive training initiatives.

Challenged with development and implementation of operational best practices, standards, and procedures with focus on improving performance and minimizing risk. Recruited, interviewed, hired, and trained high-performing team members. In charge of monitoring support team of 10 – 25 employees and ensuring meeting all quality standards. Handled HR policy enforcement and payroll / benefit administration duties. * Received Leadership Award in 2012.* Planned, developed and implemented policies and procedures to improve operational systems, processes and policies in support of organization’s mission.* Successfully boosted agent proficiency and competency by creating improved product training initiatives, based on team feedback and performance reviews.* Led on-boarding and training of staff at two new vendor sites preparing to handle significant call volume.

Provided insightful customer account management, including answering customer calls, addressing inquiries, and maintaining customer data / information. Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.* Promoted to Team Lead position based on outstanding performance.* Provided exceptional management of customer relationships by successfully resolving invoicing issues and disputes and by providing exemplary customer care on a daily basis.* Effectively utilized continuous process improvement work principles to ensure meeting and exceeding all customer requirements and company standards.