Team Captain
Current• Identify growth and development opportunities for team members to enable career progressionand self-development• Monitor and assess team members’ performance, and provide timely feedback through regularcoaching• Ensure that team members are properly trained and working consistently to meet client needs• Ensure that the team meets company and client-specific KPI targets through product/servicetraining •Work with the People Team to make recommendations for their team member’s careeradvancement based on their personal aspirations and learning needs• Be familiar with the client’s key contacts, unique requirements, and operating processes• Demonstrate mastery of the company and client’s offerings (i.e. its product and services)• Understand, investigate, and solve any complex client requests or complaints• Identify opportunities for continuous improvement and scaling growth
