Product & Service- Human Centered Design | Quality Assurance | Piloting | Continuous Improvement- Identified, trained and coached technicians on qa/qc principles to maintain <1% waste on 2200 manually produced fiberglass toilet units amid product shortage.- Carryout surveys on customers' preference for new toilet designs, service improvement and business development- Technical lead for the piloting of CTG-GKMA biodigester toilets under Kumasi Metropolitan AssemblyPeople - Governance Structures | Capability mapping | People development | Coaching | Team building | Risk Communication- Set up and lead a 12 week improvement task force (ITF) on customer reducing customer attrition.- Conduct risk assessment to mitigate threats to business operations. Recommend strategies to reduce health, safety & environmental incidents.Process - Document Control | Data analytics | Root Cause Problem Identification | Risk Analysis | Standardized Operations- Standardized business operations by embedding ISO 9001 standard operation procedures in essential processes. Installed effective communication strategies to streamline operations and key deliverables.- Train staff on root-cause problem solving tools. Using 5whys, fishbone and pareto charts for process improvement.Tech & Design - Process Automation | Application of GIS in customer identification & waste collection | Route Optimization | Waste to Resource | Energy & Water Sustainability- Identified and geotagged all CTG customers using QR-codes for route optimization and targeted customer experience - Provide technical support in co-composting of CTG waste + market waste W2R solutions with Safisana- Technical rep on the formulation of Carbon Credit Financing for Container Based Sanitation Alliance. Establish monitoring parameters for waste to resource feasibility actions.

Quality control is critical to achieving optimal performance and securing consumer safety. Working as a quality specialist has given me the experience in monitoring the processes and procedures applicable in raw material handling, in-process quality management, finished product quality standards and quality data management systems.Responsibilities-Manage data entry and reporting using Harford Control systems to facilitate traceability and analytical performance. -Water quality and finished product quality testing.-Develop SOP's to ensure strict adherence to standards without compromising personnel safety. -Maintain proper inventory of chemicals, glassware and dispatch samples to external laboratories. -Implement waste segregation, handling, disposal and landfilling to prevent contamination and litigation. -Identify waste catchment on site during walkabout to inspect leakages, online machine performance and system failures that affect efficiency of the plant.

Innovation is the pathway for growth in any business and forms part of total quality management. Proficiency stakeholder engagement and standardization of processes helped in achieving strategic business targets. Ensuring high confidentiality and protecting brand image to drive a sustainable product lifecycle.-Supervise trials and commercialization of three new-to-market brands.-Carryout CapEx and OpEx analysis for supply operations.-Prepare document for product registration.-Develop standards to ensure due diligence.-Test functionality of critical control points.-Carryout supplier quality assurance.-Support cross-functional engagement identify and eliminate risks.-Organize change management sessions to drive continual improvement.