• Leading a team of internal mobile engineers as iOS and tvOS project manager and scrum master• Managed the release of NextGen native iOS and tvOS apps (the first such apps built and managed in-house by the company)

• Client: Audacy, Inc.• Managed a project to consolidate all MLB team audio streams into Audacy’s streaming and ad-serving platform• Served as Jira and Smartsheet SME within Enterprise Technology PMO• Established an organizational project inventory and intake process for requesting PM resources

• Directed the cross-functional team responsible for the end-to-end digital experience for Comcast Xfinity Prepaid, a product which generates over $100M in annual revenue• Managed team members from User Experience, Design, Development, and Data & Insights, comprising a Hero portfolio of over $3M• Led the internal agile team as Scrum Master, facilitating all scrum ceremonies and sprint planning• Curated the digital product roadmap in partnership with Comcast business stakeholders • Served as Jira, Confluence, and SmartSheet subject matter expert within the Hero PMO

• Led cross-functional software development projects to generate revenue and enhance customer experience on the RevZilla.com and CycleGear.com eCommerce websites• Implemented agile (scrum) framework with internal teams, increasing productivity and aiding with expectation setting• Served as the primary liaison between business units and Tech and Analytics teams; managed backlogs, groomed and prioritized requests, and oversaw execution of the work

• Authored documentation (MS Project/Confluence/Visio) detailing projects and end-to-end support models• Worked within the Xfinity Product Integrations & Trials team, responsible for managing pilots of new Xfinity X1 platform features and functionality among employee and customer groups

• Led projects to launch new careers web portal (Careers.SIG.com) and corporate blog (RaiseYourGame.com), improving the job applicant experience and bolstering recruiting efforts• Served as technical project manager for the corporate website, SIG.com; employed SEO best practices to dramatically improve SIG’s web presence• Managed improvement projects for multiple enterprise tools (e.g., training course registration and employee intranet), used by all of the company’s nearly 2,000 employees• Collaborated closely with a team of in-house developers, using agile (scrum) development framework and tools such as JIRA and Confluence• Configured Google Analytics, Data Studio, and Angelfish environments to measure and analyze user behavior for SIG’s external and internal websites• Drafted a new public-facing privacy statement, in collaboration with the Legal team, to reflect the company’s use of modern web technologies and collection of customer data

• Managed Launch Excellence Dashboard project, deploying a tool used to provide up-to-date launch data to product managers across multiple divisions; the Dashboard tracked 8 new KPI’s for Merck launches, (e.g., distributor sales and reimbursement) and monitored product revenue targets • Collaborated with Audit & Compliance to integrate SDLC framework within Merck’s mobile app development process and ensure adherence to that framework• Supervised deployment of BigTinCan iPad content management tool to 7,000 global sales representatives• Coordinated global projects to test and deploy over 50 mobile apps for health care consumers and professionals• Managed Merck’s Apple and Google Play Developer accounts and assisted in creation of mobile app development standards

• Led project to enable more accurate forecasting of IT demand versus capacity• Performed data analysis projects to identify trends in project work rates• Created and maintained project plans in Microsoft Project Server; coordinated issue tracking and tracked milestones for over 40 internal projects • Redesigned project plan template used by the Customer Experience organization, simplifying work reporting and enabling enhanced reporting capabilities

• Managed development and deployment of a new global 3G/4G data solution, saving $30,000 by increasing IT efficiency and employee productivity• Analyzed historical mobile data usage to facilitate cost avoidance of $125,000 in 2011 mobility contract renewal• Documented over 40 FAQs to clarify multiple processes across the IT function, reducing support escalations and fostering employee self-reliance• Coordinated with GSK’s five mobility vendors as part of a 3-person team representing 20,000 international mobile phone users • Acted as a Support Lead for Unified Communications services, used by 40,000 employees on a monthly basis

• Managed Personal Shopping program at Apple retail store, monitoring business results and customer response • Provided personalized assistance to small business customers in conjunction with the store’s Business Team • Trained and mentored new hires for new store openings, at regional level

• Advised University faculty and staff regarding personal and/or departmental computers and peripherals • Facilitated computer sales to incoming undergraduate class of more than 2000 students annually • Educated customers regarding key differences between Windows and Mac operating systems

• Created new Excel-based scheduling system for staff of six to ensure proper coverage and track hours worked• Promoted Dell computer hardware and support services; led and trained a team of salespeople • Developed hands-on presentations to introduce cutting-edge products to shoppers