Account Executive, Team Leader
CurrentLead a team of 7 while managing an individual and multi-million dollar book of business. Oversee service contract sales initiatives, service deliver, and customer satisfaction.• Collaboratively develop and enforce operational best practices for productivity, efficiency, and customer satisfaction. • Develop and implement customer satisfaction feedback system, track retention, and service delivery quality goals.• Leverage opportunities to expand business with additional services offerings to existing customers.• Monitor contracts to ensure deliverables meet standards for quality of work and customer experience while reaching the target gross profit level.• Drive individual and team performance by setting and tracking clear sales targets, delivering sales training, coaching and mentoring, participating in cross-selling with high-value clients, and conducting performance reviews.• Develop successful relationships with internal and external customers to understand systems and needs.ACHIEVEMENTS-- Retained 95% of book of business nine consecutive years - 2015 to present (team and individual).-- Exceeded team new business sales and revenue goals three consecutive years – 2021 to present.-- Utilize Entrepreneurial Operating System (EOS) to plan and lead weekly team L10 meetings.-- Participate in the Service Business Leadership L10 meeting to provide long-term planning and traction.