Experienced Learning & Development Specialist skilled in Public Speaking, Customer Relationship Management (CRM), and Employee Experience with a passion for Diversity, Equity, and Inclusion. I help people find value, purpose, meaning and fulfillment through helping them work towards their personal, team & organizational goals while building meaningful relationships, working together to achieve mutual success. My goal is simple: Make positive difference for our customers and employees every day.ADDITIONAL RELEVANT EXPERIENCEDAPHNE STEVENSON AGENCY INC., AMERICAN FAMILY INSURANCE, Chicago, ILOwnerEstablished a public business office, hiring and developing insurance office support staff, marketing programs to attract new customers, and building / managing an insurance portfolio in the Chicago metro area. • Utilized a consultative approach, asked questions, listened, reviewed, educated, and recommended customized insurance solutions to existing and prospective clients based on their current needs.• Interacted with customers of a wide variety of backgrounds and cultures based on business location and demographics. • Leveraged a cooperative, learning, and understanding approach to build a book of business worth over $900,000 in revenues while establishing long-lasting personal relationships with clients.