With over 16 years of experience in customer service management, I've had the privilege of working in the aviation and financial sectors. I have always focused on building teams to deliver results that enhance the customer experience. Here's a snapshot of what I've achieved: --- Currently, I'm a Contact Center Supervisor at BECU: We've improved satisfaction scores and reduced complaint response times to just one business day. --- My previous role at Blue Nile: I led a team of 16 Call Center Agents, and our efforts resulted in a 40% increase in sales. --- During my time at Costco Travel, I reformed the onboarding process to meet industry standards, and we saw an evident improvement in hiring quality. --- In the aviation field: I've advanced through various roles, from Customer Service Representative to Station Supervisor at Alaska Airlines, overseeing 52 remote locations, a $200M budget, and implementing cost-effective solutions.My career journey has been focused on achieving real-world results, supporting team growth, and enhancing the customer experience. Looking forward, I'm excited to continue leveraging my expertise to contribute to my future endeavors, constantly driven by organizational excellence and customer satisfaction.