Product Vision: Setting the strategic direction of Business Intelligence, Payments & USSD portfolio of solutions and managing a roadmap for 6 countries.Requirements Management: Leading the functional and non-functional requirement gathering for new projects.Identifying pain points, understanding user journeys for various product use cases and opportunities for improvement through monitoring the competitive landscape.Coordinating implementation, and delivery of software product releases.Build product awareness and satisfaction, maintaining product documentation, running user tests and managing product feedback and analytics.Stakeholder Management: nurturing relationships with customers & internal clients to understand their needs and manage expectations.Agile Product Owner for Payments, Business Intelligence, USSD and HR Solutions engineering teams.

Project management - develop project plans, resourcing and budgeting of software and hardware automated fuel dispenser upgrades roll-out projects in Nairobi network, resulting in 50% performance improvements and new feature improvements.Software product management - end to end analysing of user requirements, feature scoping and managing development, testing and releases.Stakeholder engagement and operations analysis to gather user requirements, lead feature discovery with software and hardware engineering team, tech support team and develop Product requirements document (PRD).Lead stakeholder engagement and alignment meetings and preparing project reports.

Project lead for Mombasa hardware test project from inception to closure; project planning, obtaining executive approval for proposal, budgeting, resourcing and engaging external stakeholders for service provision and project reporting.Evaluated Project management tools i.e. Jira WBS Gantt Chart, Asana, MS Project, Clickup, Instagantt and Teamgantt and obtained management approval to adopt WBS Gantt Chart for Jira, currently used to date by product and engineering teams.Product owner - design of improved version of automated dispenser, prototyping and in troubleshooting & resolving escalated issues, production and Quality Control for STS v6.2, SDS & KP v6.2 dispensers.Data analysis from backend database and equipment expertise to resolve escalated product issues within timelines

Performed tests, prototyping, design evaluation and implemented improvements to dispensing units installed in customer premises, micro-tankers and fuel depots.Defined assembly and maintenance documentation.Trained technicians on maintenance and troubleshooting.

Led scoping, UI/UX design and development of software features for clean fuel dispenser ATM maintenance interface currently in use by 100+ users in 2000+ devices daily. This led to huge business cost savings and easy scalability.Also scoped other features for improving network monitoring via internal dashboardsRecognized by HSEQ Manager and CEO as best champion on safety issues in the workplace.Setting up engineering assembly processes.

Champion of Health, Safety, Quality and Environment.Involved in prototype final design review in light of Kenyan regulatory requirements, installation and maintenance process formulation and refinement. Assembled and commissioned first set of prototype units for testing.Developed engineering technical and operation manuals documentation.

Design finalization of automated dispenser units, championing on health, safety, environment and quality.

Maintained the airport runway lighting and high voltage ring substations.Recognized for quick and intuitive root cause analysis ability.Worked in the electromechanical department where I played a key role in conveyor belt maintenance, motor installations and general electronics maintenance.Telephone and Private Automatic Branch Exchange (PABX) troubleshooting and repair.

Instrumentation and control troubleshooting of control boards and electronic panels in tea factories and flower firms.Maintenance and repair of electronic units.Spearheaded household and factory lighting installations.

Periodic maintenance of generation equipment, scheduled and unscheduled inspection and repair of electronic and high voltage electrical switchgear.Turbine and generator annual overhaul and maintenance.Quality checks of electrical inbound parts.Transformer and motors maintenance.