Evan Soll Email & Phone Number

Omaha, Nebraska, United States

• Designed and implemented an IT ticketing system to gain increased visibility into end user issues and requests.• Designed and implemented an asset management system to allow for enhanced asset tracking and auditing capabilities.• Implemented and administered serveral Microsoft 365 products including Microsoft Entra, Exchange Online, SharePoint, and OneDrive.• Manage the institutions third-party risk management program.

Omaha, Nebraska, United States

• Led and assisted in the design and implementation of a PCI DSS program to ensure compliance across the organization• Worked closely with the Financial Department to ensure tasks associated with an acquisition were properly tracked and managed• Managed the implementation of an HRIS system leading to standardized workflows of HR and payroll management functions and replacement of legacy hardware and software.• Managed the implementation of a financial reporting system which included the adoption of a new chart of accounts to replace legacy hardware and software.

Greater Omaha Area

• Designed and implemented workflows, service requests, and incident templates within the corporate ticketing system to allow for a better end-user experience and ticket routing.• Performed various administrative tasks within Microsoft Exchange 2010/2013 and Microsoft Active Directory 2010/2013. • Designed, administered, and maintained several SharePoint site collections to allow for better collaboration within the organization.• Documented internal processes to ensure the standardization of workflows

Greater Omaha Area

• Assist in the data gathering, input, and analysis of information required to completing residential appraisal reports in various residential appraisal forms• Developed a better understanding of the overall residential appraisal process• Assisted in the resolution of desktop hardware and software related issues to improve office productivity• Assisted in the testing and configuration of a desktop software upgrade

Greater Omaha Area

• Assist in the creation and review of documentation under scope of the ISO 27001:2013 standard• Assist in the conversation of policies and procedures from ISO 27001:2005 to the meet current ISO 27001:2013 requirements• Respond to alerts of computer malware, adware, and exploitation attempts on employee workstations and servers to ensure sensitive company data remains secure

Greater Omaha Area

• Assist in the creation of department policies and procedures• Audit team documentation and help streamline team information repositories within SharePoint 2010• Assist in software compliance checks to ensure all employee software is in compliance with software license agreements that lead to the removal of $60,000+ in non-compliant software• Designed and implemented a new ticketing system that is currently used by several departments to provide greater managerial reporting capabilities• Performed maintenance projects within Active Directory to purge old and used distribution groups, email accounts, and contacts to help streamline Exchange server upgrades• Performed a thorough asset inventory of all devices within the Omaha data centers under scope of Schneider-Electric to provide better reporting for management and facilities teams of current assets within use and power consumption within the data centers

Omaha, Ne

• Scan documents into an electronic database using a commercial scanner to convert paper documents into data to ensure an efficient and accurate processes which creates paperless database to reduce man hours and processing costs• Assist in quality control of document conversions to ensure all scanned data is easily accessible and effectively managed within an existing system or a integrated into new systems • Provide higher levels of security, more efficient electronic document folder management, and more flexibility to transport files compared to traditional paper management systems• Provide pick-up and delivery services to ensure document security and confidentiality

• Repaired gaming platforms and accessories including Xbox, Xbox360, Nintendo, Playstation, Playstation 2, and PSP for resale; generating a significant level of profit due to the product acquisition process of buying used at a fraction of the retail price• Provided troubleshooting support for video game services to new and existing customers to build repeat business and customer loyalty• Performed stringent quality control testing and facilitated numerous diagnostic tests to ensure zero product defects before shipping to store locations ensuring 99.9% compliance• Provided prompt resolution of customer inquiries by providing appropriate information and best practices regarding video game service issues• Install, maintain, and repair both mechanical and circuitry issues in game machines

Tekamah, Ne

• Provided desktop and computer network support by troubleshooting network and printer problems to ensure a properly functioning computer environment for agents leading to greater efficiency in their work processes• Performed maintenance and upgrades to the network as required including software and hardware installation to provide greater IT integration• Created and maintained the agency’s website to promote agents and their respective properties to a diverse customer base; drove an increase in sales and improved customer accessibility to property data • Assisted with the design of numerous marketing campaigns that successfully reached out to every resident of Burt County Nebraska; leading to increased sales and agent visibility