Evan Soll Email & Phone Number

Omaha, Nebraska, United States

• Designed and implemented an IT ticketing system to gain increased visibility into end user issues and requests.
• Designed and implemented an asset management system to allow for enhanced asset tracking and auditing capabilities.
• Implemented and administered serveral Microsoft 365 products including Microsoft Entra, Exchange Online, SharePoint, and OneDrive.
• Manage the institutions third-party risk management program.

Omaha, Nebraska, United States

• Led and assisted in the design and implementation of a PCI DSS program to ensure compliance across the organization
• Worked closely with the Financial Department to ensure tasks associated with an acquisition were properly tracked and managed
• Managed the implementation of an HRIS system leading to standardized workflows of HR and payroll management functions and replacement of legacy hardware and software.
• Managed the implementation of a financial reporting system which included the adoption of a new chart of accounts to replace legacy hardware and software.

Greater Omaha Area

• Designed and implemented workflows, service requests, and incident templates within the corporate ticketing system to allow for a better end-user experience and ticket routing.
• Performed various administrative tasks within Microsoft Exchange 2010/2013 and Microsoft Active Directory 2010/2013.
• Designed, administered, and maintained several SharePoint site collections to allow for better collaboration within the organization.
• Documented internal processes to ensure the standardization of workflows

Greater Omaha Area

• Assist in the data gathering, input, and analysis of information required to completing residential appraisal reports in various residential appraisal forms
• Developed a better understanding of the overall residential appraisal process
• Assisted in the resolution of desktop hardware and software related issues to improve office productivity
• Assisted in the testing and configuration of a desktop software upgrade

Greater Omaha Area

• Assist in the creation and review of documentation under scope of the ISO 27001:2013 standard
• Assist in the conversation of policies and procedures from ISO 27001:2005 to the meet current ISO 27001:2013 requirements
• Respond to alerts of computer malware, adware, and exploitation attempts on employee workstations and servers to ensure sensitive company data remains secure

Greater Omaha Area

• Assist in the creation of department policies and procedures
• Audit team documentation and help streamline team information repositories within SharePoint 2010
• Assist in software compliance checks to ensure all employee software is in compliance with software license agreements that lead to the removal of $60,000+ in non-compliant software
• Designed and implemented a new ticketing system that is currently used by several departments to provide greater managerial reporting capabilities
• Performed maintenance projects within Active Directory to purge old and used distribution groups, email accounts, and contacts to help streamline Exchange server upgrades
• Performed a thorough asset inventory of all devices within the Omaha data centers under scope of Schneider-Electric to provide better reporting for management and facilities teams of current assets within use and power.

Omaha, NE

• Scan documents into an electronic database using a commercial scanner to convert paper documents into data to ensure an efficient and accurate processes which creates paperless database to reduce man hours and.
• Assist in quality control of document conversions to ensure all scanned data is easily accessible and effectively managed within an existing system or a integrated into new systems
• Provide higher levels of security, more efficient electronic document folder management, and more flexibility to transport files compared to traditional paper management systems
• Provide pick-up and delivery services to ensure document security and confidentiality

• Repaired gaming platforms and accessories including Xbox, Xbox360, Nintendo, Playstation, Playstation 2, and PSP for resale; generating a significant level of profit due to the product acquisition process of buying.
• Provided troubleshooting support for video game services to new and existing customers to build repeat business and customer loyalty
• Performed stringent quality control testing and facilitated numerous diagnostic tests to ensure zero product defects before shipping to store locations ensuring 99.9% compliance
• Provided prompt resolution of customer inquiries by providing appropriate information and best practices regarding video game service issues
• Install, maintain, and repair both mechanical and circuitry issues in game machines

Tekamah, NE

• Provided desktop and computer network support by troubleshooting network and printer problems to ensure a properly functioning computer environment for agents leading to greater efficiency in their work processes
• Performed maintenance and upgrades to the network as required including software and hardware installation to provide greater IT integration
• Created and maintained the agency’s website to promote agents and their respective properties to a diverse customer base; drove an increase in sales and improved customer accessibility to property data
• Assisted with the design of numerous marketing campaigns that successfully reached out to every resident of Burt County Nebraska; leading to increased sales and agent visibility