Robert Evans Email & Phone Number

Radnor Township, Pennsylvania, US

• Network Engineer – Construct network solutions to accomplish customer's needs while normalizing and conforming to architectural designs. Analyze, monitor, and solve connectivity challenges.
• WAN/LAN Refreshes - Standardize rack layout, cabling and device configurations while performing network refreshes; create Bill of Materials, network logical & physical diagrams, port maps, and VLAN schemas. Configure.
• Routing - Update ACLs and routing advertisements; local static, OSPF distributed to BGP, and SD-WAN OMP.
• Cloud Migration – Assist the new architect with design of new AWS VPCs and CIDR block assignments. Network support for on-premises to VPC and VPC to VPC migrations. Multi-cloud connectivity to support data center exit.
• Zscaler ZPA Zero Trust Implantation – Work with Security team to develop a new remote connectivity solution that conforms to SCCM regulations. Assist the new architect and Security to stand up ZPA App Connectors. Test.
• CMMC Level 2 Compliance – Collaborate, document, and remediate for certification audit discoveries. Logically migrate and isolate legacy OT devices and CUI computers.

San Jose, CA, US

• Network Troubleshooting - Research networking issues and recommend solutions; troubleshoot connectivity to monitoring tools after the Data Center migration.
• Full Site LAN Refreshes– For various state locations produce Visio network diagrams based on architectural standard and Bill of Materials. Configure the new equipment, propose and implement a cut-over plan, and submit.
• Network Updates - Script configurations for adding net new hardware or supporting existing environmental changes on managed HPE, Cisco, and Brocade switches and routers.
• Decommissions - Take backup snapshots, wipe the configuration, submit required tickets, and coordinate un-racking and disposal of obsolete hardware.
• Circuits - Order new and/or decommission Dedicated Internet Access, MPLS and Point-to-Point circuits; Updating routing tables, ACLs and BGP advertisements.
• Site documentation - Update or create port matrices and visual Layer 3 logical and Layer 1 physical diagrams for any sites where we made changes.

Dallas, TX, US

• Regional Data Centers Migration Program – Moved physical and virtual assets to new data center spaces to support company separation. Ordered and installed new circuits while decommissioning legacy and end of life.
• Covid-19 Business Continuity Program – Installed and built ASA Firewalls for VPN access to support the abrupt shift to work from home policy. Upgraded code version and ASDM, patched for security vulnerability on all.
• Unified Communications as a Service Migration Project – Supported the businesses’ migrations from an on-premises Cisco to a cloud-based Microsoft solution. Provided network access and proof of concept integration with.
• Cisco Unified Communications Manager Cluster Upgrade Projects – Headed hardware replacement and disaster recovery for failed CUCM servers under emergency change control.
• Real Estate Projects – Closed down sites to support company separation and post Covid-19 real estate strategy. Coordinated hardware removal and shipping for redeployment, clean-up of Call Manager, monitoring and.
• SIP Trunking for PSTN Access Upgrade Project – Migrated Webex audio to British Telecom telephony in big bang cutover. Coordinated engineers from multiple vendors to support the effort and communications with the.

Toronto, ON, CA

• Subject Matter Expert for Cisco collaborations solutions; Webex Meetings, Webex Teams (Spark), Jabber, Video Conferencing and TelePresence equipment
• Team Lead and escalation focal for global team of 7 engineers covering incidents on 24x5 schedule with on-call
• Account maintenance on Cisco applications and databases, perform bulk deactivations monthly per Leavers report
• Cisco Jabber feature enablement roll-out program; P2P voice & video, Click-to-Call softphone
• Multiple Cisco Webex locked site version and Cisco Jabber version upgrades for global users
• QoS implementation project on Cisco video conferencing endpoints and network

• Active Directory account provisioning and group membership management
• Granted access in various applications, proprietary & third party; Fannie Mae, Freddie Mac, Western Union
• Lotus Notes 8.5; Notes Address Book directory, group mailboxes, employee records
• Lotus Domino Administration 8.5
• Microsoft Office 365 licensing
• RSA token management; assigning hard and soft tokens, disabling, & monitoring expiration

Toronto, ON, CA

• Tier 1 phone support for 55,000 global users, supporting 800+ applications and services
• HP Service Manager 9 ticking system
• Oracle Knowledge Manager information and solutions database for troubleshooting steps
• Moxie for incoming email tickets and live chat support
• Dameware and Cisco WebEx Connect (Jabber) for remote access
• Active Directory with Quest One ActiveRolls Shell to manage group membership and passwords

• Perform hardware, OS, and software installations and updates
• Clone hard drives
• Flash firmware
• Join domains and map drives and printers
• Aid with backup configurations
• Assist with install of new blade Server 2008 for 2003 upgrade and migration of AD, DHCP, and DNS

• Project Management – Successfully execute all various aspects of funeral service.
• Troubleshooting – Operate, maintain, diagnose, & repair crematory equipment.
• Training – Provide crematory instruction to employees & demonstrations to University of MN students.
• Customer Service – Work with multiple cultures & multicultural families.
• Take First Calls – Being informed of & acquiring all necessary information to respond to a death.
• Make Removals – Transferring the body from the place of death.

• Take first calls.
• Make removals.
• Assist families with planning final arrangements.
• Fill & file death certificates.
• Perform embalmings.
• Conduct funeral, wake, & memorial services.

• Take first calls.
• Make removals.
• Perform embalmings.
• Perform cremation.
• Conduct wake, memorial, & funeral services.
• Maintain required documentation.

• Assist Licensed Directors with wake, funeral, & memorial services and removals.
• Answering telephones.
• Cleaning.

• Customer service.
• Sales.
• Stocking.

Denver, Colorado, US

• Customer service.
• Merchandising.
• Scheduling.
• Various managerial duties.

• Design and create balloon sculptures.

Omaha, Nebraska, US

• Newspaper delivery.
• Customer service.
• Billing and Collection.

Associate Of Applied Science, Network Administration

Courses Towards A Master Of Social Work

Bachelor Of Science, Mortuary Science

General Courses, Photography