Robert Evans Email & Phone Number

Radnor Township, Pennsylvania, Us

• Network Engineer – Construct network solutions to accomplish customer's needs while normalizing and conforming to architectural designs. Analyze, monitor, and solve connectivity challenges.• WAN/LAN Refreshes - Standardize rack layout, cabling and device configurations while performing network refreshes; create Bill of Materials, network logical & physical diagrams, port maps, and VLAN schemas. Configure the new equipment, propose and execute the cut-over plan. Implement WiFi First and WiFi Only at designated sites. DIA circuit refresh with vender consolidation.• Routing - Update ACLs and routing advertisements; local static, OSPF distributed to BGP, and SD-WAN OMP.• Cloud Migration – Assist the new architect with design of new AWS VPCs and CIDR block assignments. Network support for on-premises to VPC and VPC to VPC migrations. Multi-cloud connectivity to support data center exit.• Zscaler ZPA Zero Trust Implantation – Work with Security team to develop a new remote connectivity solution that conforms to SCCM regulations. Assist the new architect and Security to stand up ZPA App Connectors. Test, troubleshoot, and cut-over users to the new solution.• CMMC Level 2 Compliance – Collaborate, document, and remediate for certification audit discoveries. Logically migrate and isolate legacy OT devices and CUI computers.• Upgrades - Complete code maintenance of routers, switches, firewalls, Wireless Controllers, and other applications to stay on current versioning.• Decommission of hardware - Wipe configurations and coordinate un-racking and e-waste of hardware.

San Jose, Ca, Us

• Network Troubleshooting - Research networking issues and recommend solutions; troubleshoot connectivity to monitoring tools after the Data Center migration.• Full Site LAN Refreshes– For various state locations produce Visio network diagrams based on architectural standard and Bill of Materials. Configure the new equipment, propose and implement a cut-over plan, and submit turnover tickets.• Network Updates - Script configurations for adding net new hardware or supporting existing environmental changes on managed HPE, Cisco, and Brocade switches and routers.• Decommissions - Take backup snapshots , wipe the configuration, submit required tickets, and coordinate un-racking and disposal of obsolete hardware.• Circuits - Order new and/or decommission Dedicated Internet Access, MPLS and Point-to-Point circuits; Updating routing tables, ACLs and BGP advertisements.• Site documentation - Update or create port matrices and visual Layer 3 logical and Layer 1 physical diagrams for any sites where we made changes.• Integration of New Network Solutions – Collaborate with other vendors to integrate Silverpeak connectivity, AT&T's SD-WAN solution, McAfee Squid Proxies, Pulse VPN, AWS Snowball, and ExaGrid appliances.• Leveraged Data Center Support – Configure new WAN Connectivity Layer switch stack for new MPLS and DIA circuits in the Data Center. Design dual-homed connectivity for a vBlock solution and troubleshoot connectivity. Worked with multiple vendors to prepare data centers for a new SD-WAN solution. Provide network support for Pulse VPN license server and Microsoft Systems Management Servers installations, Tipping Point Intrusion Protection System upgrade and compartment firewall upgrades.

Dallas, Tx, Us

• Regional Data Centers Migration Program – Moved physical and virtual assets to new data center spaces to support company separation. Ordered and installed new circuits while decommissioning legacy and end of life assets at the former site.• Covid-19 Business Continuity Program – Installed and built ASA Firewalls for VPN access to support the abrupt shift to work from home policy. Upgraded code version and ASDM, patched for security vulnerability on all global ASAs.• Unified Communications as a Service Migration Project – Supported the businesses’ migrations from an on-premises Cisco to a cloud-based Microsoft solution. Provided network access and proof of concept integration with both new Poly and legacy Cisco video conferencing solutions.• Cisco Unified Communications Manager Cluster Upgrade Projects – Headed hardware replacement and disaster recovery for failed CUCM servers under emergency change control.• Real Estate Projects – Closed down sites to support company separation and post Covid-19 real estate strategy. Coordinated hardware removal and shipping for redeployment, clean-up of Call Manager, monitoring and ticking systems, and termination of circuits.• SIP Trunking for PSTN Access Upgrade Project – Migrated Webex audio to British Telecom telephony in big bang cutover. Coordinated engineers from multiple vendors to support the effort and communications with the stakeholders and global end user base.• VCS Expressway Upgrade Project – Migrated from end-of-life physical hardware to virtual servers. Installed and configured servers in redundant data centers to move all external business-to-business calling to the new environment.• TMS/TMSxe Upgrade Project – Upgraded host server and virtual TelePresence Management Servers’ operating system versions. Renamed 500+ video conferencing endpoints to support new organizational restructure.

Toronto, On, Ca

• Subject Matter Expert for Cisco collaborations solutions; Webex Meetings, Webex Teams (Spark), Jabber, Video Conferencing and TelePresence equipment• Team Lead and escalation focal for global team of 7 engineers covering incidents on 24x5 schedule with on-call• Account maintenance on Cisco applications and databases, perform bulk deactivations monthly per Leavers report• Cisco Jabber feature enablement roll-out program; P2P voice & video, Click-to-Call softphone• Multiple Cisco Webex locked site version and Cisco Jabber version upgrades for global users• QoS implementation project on Cisco video conferencing endpoints and network• Cisco Unified Call Manager and Cisco Telepresence Video Communication Server IOS and certificate upgrades• Various global location Video Conferencing hardware new installation provisioning and refresh projects• Video endpoint firmware upgrade and license key deployment for 500+ devices• Write and update knowledge articles for the Global Service Desk• Write high level Green Communications and Blue Communications for end users• Build & run queries in MS Access to remove accounts per the Leavers Report from HR• Cisco Webex site consolidation projects• HP Service Manager 9, ServiceNow, ATOS ticking system for incidents and service requests assigned to team

• Active Directory account provisioning and group membership management• Granted access in various applications, proprietary & third party; Fannie Mae, Freddie Mac, Western Union• Lotus Notes 8.5; Notes Address Book directory, group mailboxes, employee records• Lotus Domino Administration 8.5• Microsoft Office 365 licensing• RSA token management; assigning hard and soft tokens, disabling, & monitoring expiration• Acted as New Hire Coordinator• Removed access in accordance with company policy and law• Published knowledge articles• BMC Magic Service Desk ticketing system• Service Now ticketing system roll out

Toronto, On, Ca

• Tier 1 phone support for 55,000 global users, supporting 800+ applications and services• HP Service Manager 9 ticking system• Oracle Knowledge Manager information and solutions database for troubleshooting steps• Moxie for incoming email tickets and live chat support• Dameware and Cisco WebEx Connect (Jabber) for remote access• Active Directory with Quest One ActiveRolls Shell to manage group membership and passwords• Outlook support of .pst and .ost files, connection issues, and synching to mobile devices• AirWatch Mobile Device Management support for Blackberry, Android, and iDevices• Symantec PKI Client certificate management and Cisco AnyConnect VPN client• Proprietary and third party software troubleshooting and support; Eikon and Lynx Editor• Place requisitions for software and hardware; laptops and peripherals

• Perform hardware, OS, and software installations and updates• Clone hard drives• Flash firmware• Join domains and map drives and printers• Aid with backup configurations• Assist with install of new blade Server 2008 for 2003 upgrade and migration of AD, DHCP, and DNS• Database update and update and reconfigure each workstation• Support Active Directory and Outlook, backup and push .pst files and synch profiles• Configure outlook accounts on various platform mobile devices• Address DNS errors and repointing of MX records• Implement networking with switches, cabling, and wireless• Configuration ZyXEL access points• Remote monitoring and maintenance withGFI Max, GoToAssist, and TeamViewer• Research client options and pricing

• Project Management – Successfully execute all various aspects of funeral service.• Troubleshooting – Operate, maintain, diagnose, & repair crematory equipment.• Training – Provide crematory instruction to employees & demonstrations to University of MN students.• Customer Service – Work with multiple cultures & multicultural families.• Take First Calls – Being informed of & acquiring all necessary information to respond to a death.• Make Removals – Transferring the body from the place of death.• Make Final Arrangements – Meeting with the families for planning the details of the funeral services.• File Death Certificates - Obtain vital statistic information for filing and ordering Death Certificate on the Department of Health’s system.• Perform Embalmings – Make surgical incisions to access the circulatory system to inject embalming fluid for the disinfection & preservation of the body.• Perform Cremations – Use flame to reduce the body to its base elements.• Conduct Funeral Services - Coordinate with clergy as to order of the service.• Maintain Documentation – Maintain records as required by the state as well as information clearly in the files so any staff can follow up with a case.• Maintenance of equipment – Perform crematory maintenance, diagnosis, troubleshooting, & repair as well as general vehicle diagnostics.• Purchasing - Keep supplies for the 5 crematory locations inventoried & stocked or have knowledge of local vendors.• Training - New hire funeral directors, interns, night attendants, & clinical rotation students. Provide a demonstration on crematory operation, from start to finish, for the entire University of Minnesota Mortuary Science Program.

• Take first calls.• Make removals.• Assist families with planning final arrangements.• Fill & file death certificates.• Perform embalmings.• Conduct funeral, wake, & memorial services.

• Take first calls.• Make removals.• Perform embalmings.• Perform cremation.• Conduct wake, memorial, & funeral services.• Maintain required documentation.• Maintenance & repair of crematory equipment.

• Assist Licensed Directors with wake, funeral, & memorial services and removals.• Answering telephones.• Cleaning.

• Customer service.• Sales.• Stocking.

Denver, Colorado, Us

• Customer service. • Merchandising.• Scheduling.• Various managerial duties.

• Design and create balloon sculptures.

Omaha, Nebraska, Us

• Newspaper delivery.• Customer service.• Billing and Collection.

Associate Of Applied Science, Network Administration

Courses Towards A Master Of Social Work

Bachelor Of Science, Mortuary Science

General Courses, Photography