Cross Border E-Commerce (Regional)• Led the revamp of key business intelligence dashboards to monitor sales performance in LATAM and SEA markets, serving as a single source of truth to forecast revenue metrics like GMV, AOV, and customer lifetime value• Leveraged SQL & Excel to monitor and optimise processes to determine incubation vouchers and paid ads inventory distribution to selected stores to drive GMV• Supported day to day seller operations, reducing out-of-stock incidents by with strategic inventory management using Microsoft Excel and SQL • Adopted data-driven analysis and market research to inform the launch of Brazil and Mexican exports into Shopee Singapore platform, growing Average Order Value (AOV) across categories such as Electronics, fashion, and beauty

• Collaborated with cross-functional teams to elicit, document, and prioritize client requirements, ensuring seamless communication and alignment throughout the deliverable’s lifecycle• Supported User Acceptance Testing (UAT) by creating test sctipts and offering innovative and data-driven insights during client meetings • Designed and developed intuitive dashboards under client’s requirements, optimizing data visualization and conducted rigorous testing of applications to identify and rectify any usability or performance issues• Leveraged analytical tools to validate data accuracy and reliability, ensuring the delivery of accurate insights to clientsSkills: Microsoft Excel, Qliksense, SQL, Oracle SQL Developer

• Led a water and energy saving project by conducting in-depth data analysis using data mining tools to identify inefficiencies in factory systems, and worked closely with process integration and process engineering teams to improve processes through controlling production schedules and documentation • Reviewed SOPs and preventive maintenance task lists against historical maintenance data to propose innovative solutions that helped to reduce equipment breakdown frequency• Independently performed detailed analyses to identify process root causes and equipment failure mechanisms, and provided expertise on general troubleshooting, maintenance, and daily process assistance to teams• Supported day to day operations in the production environment and worked closely with process engineering teams on requirements gathering to identify, prioritise and execute industrial plant improvement projects Skills: Microsoft Office, PowerBI, SAP

Tutored JC H2 Mathematics and IB Mathematics to several students.