ServiceTitan is the world's leading all-in-one software for residential and commercial HVAC, plumbing, electrical, and other field service business. We help small businesses unlock the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.

Our Mission: To innovate and inspire technology solutions within the US Government. Dream it. Scope it. Design it. Build it. Launch it.Code5 builds and manages remote teams of top software PMs, designers, and engineers. Teams are comprised of US citizens or US nationals, with experience working at organizations like Uber, Facebook, Google, USAF, NGA, State Department, and more.

At Gigster we are building the largest network of vetted developers, designers, and product managers and augmenting them with data, artificial intelligence, and a rich working environment. With Gigster, we take care of the staffing, management and delivery of the software you want to build.Primary: As Manager of Customer Success, I oversaw the Government business unit tasked with the successful delivery of research and custom software development projects. These enterprise engagements consisted of managing teams to execute upon scope, timeline and budget, while ensuring the end-users business goals are achieved.Example Agency & Project Overview:-Global Engagement Center (State Department): Led team of researchers to evaluate commercially available technologies to counter foreign state and non-state propaganda and disinformation. (18+ month engagement)-National Geospatial Intelligence Agency (Department of Defense): Record preservation and accessibility project (18+ month engagement)Secondary: Tasked with assisting Gigsters internal Product direction for emerging technology solutions focused on the Future of Work.2019 Accomplishments [Top Performer in]:-Retention & Growth-CSAT-GSAT [internal metric of the overall happiness of freelance team members working on my projects]

Freelancer Management Software that enables customers to easily onboard, manage, invoice and pay their freelance talent.Client facing Activities:* Oversaw a portfolio of international enterprise clients* Consulted clients on their freelance program, and built custom deployment plans for program success* Maintained a 100% retention rate*Drove revenue growth 30% MoM Additional Responsibilities *Managed a team of (4) Customer Service Representatives* Launched Zendesk for Kalo customer support service*Built and implemented the help desk for both clients and freelancers (https://help.kalohq.com)* Voice of the client- Work with Product to build features based upon scoping discussions of ideal customer workflows*Weekly prioritization of feature requests and platform bugs

Joined the ScribbleLive team via the acquisition of Visually. Read more about it below:SribbleLive is providing technologies that enable unique approaches to marketing through the use of both data science and content, that deliver superior business outcomes while relying on far fewer marketing resources.

Visually is a content creation platform that enables businesses to connect with a vetted pool of freelancers, to collaborate and create engaging, beautiful visual content through online collaboration tools.

Elance-oDesk (now Upwork) is an online workplace that enables businesses to find, hire, manage, and pay talented independent professionals via the Internet. Primary:Managed a book of enterprise accounts with a focus of building and scaling distributed workforce programs. By analyzing and understanding the needs of the client I was able to identify and implement optimal solutions for their programs. Secondary:Support Engagement Managers on Strategic Enterprise Accounts-Daily account maintenance-Hiring and scaling client programs-Quarterly Business Review supportTertiary:Vice-escalation point for CSM team. I worked with the CSM team to provide insight and resolutions to client disputes for the SMB division.

CustomMade.com is an online marketplace connecting Customers who want one-of-a-kind creations with professional and passionate makers of those goods. Founded in 2009 with the vision to help people find the unique gifts, objects and goods they cannot find through traditional retail channels.This cross-functional position focused on project management for Marketing, Product, and Support. I hired, trained, and managed 20 remote workers and 1 stateside direct report. Major Projects Included:•Content Creation: Doubled amount of Maker portfolio projects. Objective was to increase organic traffic by creating robust portfolios for Makers.•Social Media: Gathered data surrounding Makers web presence. Located and recorded Facebook, Twitter, Pinterest, and other outlets our Makers associated with. Objective was to enhance the data surrounding our Maker base.•Listing Scoring: Assigned numerical scores to gallery photos based on quality, relevancy, uniqueness, and overall presentation. Objective was to improve user experience.•Taxonomy: Categorized Maker portfolio projects for new search functionality. Objective was to improve browsing experience for users.•SEO: Created guidelines and led team that created unique paragraph descriptions to combat duplicate content on portfolio projects.Part of a team of 4 that was tasked with opening a satellite office in Las Vegas for Sales & Support.