Evan Toma Email & Phone Number

Australia

Collingwood, Victoria, Australia

• Leading the ICT Support Officer role and provide support, training, and mentoring.• Managing ICT Projects, liaised with external vendors and service providers, and drive continuous improvement within the ICT support function.• Creating and monitoring IT and system policies and procedures.• Managing onboarding/offboarding staff and provide system training. • Resolving complex technical issues, investigating problems, identifying root causes, and implementing appropriate solutions.• Maintaining the databases quality and ensuring accurate dashboards and reports.• Overseeing the Foundation’s helpdesk and managing ICT infrastructure, including servers, networks, and telecommunications systems. • Liaising with external vendors and service providers to procure hardware, software, and other ICT-related products.• Evaluating vendor performance, negotiate contracts, and ensure compliance with service level agreements (SLAs) and quality standards.• collaborating with SAKGF teams and stakeholders to drive continuous improvement and deliver high-quality ICT services.• Testing and Tagging devices and appliances.

Collingwood

• managed all aspects of the Foundation’s computer infrastructure.• Maintained networks, DNS, VPN and Terminal servers.• Administrated the Foundation’s CRM system ‘Salesforce’, as well as maintained the database through regular data cleansing to ensure integrity of information.• Compiled and updated hardware and software systems, assets, CRM system procedures, and solutions documentation• Trained end-users on use of hardware or software as needed i.e., Salesforce Induction• Managed the Foundation’s domains and infrastructure license renewals.• Created ad-hoc Salesforce reports and dashboards.• Assisted with updating contents of the website, created promotional codes and resources for the online shop.• Supervised the IP phone system and phone accounts.• Supervised and liaised with suppliers and vendors to implement IT related projects.• Other duties as required.

North Melbourne

• Planning, monitoring, and appraising IT networks; coaching employees; initiating, coordinating, and enforcing systems, policies, and procedures.• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.• Recommends information technology strategies, policies, and procedures.• Maintains quality IT services, Security Services for the business.

•Provide a superior level of customer service to residential staff and students via phone or face to face for all matters relating to IT including problem solving and troubleshooting hardware and software issues.•Full responsibility for managing the in-house inventory system (StarRez) ensuring data integrity, security and maintenance. •Project manage IT projects including transitioning of drives, updating modules for StarRez Wed Departure Form and Online Applications. •Develop and maintain reporting requirements for staff using StarRez, to maximise data integrity and efficiencies. •Provide one on one support to students with StarRez login issues, password resets, Ethernet physical connection issues, wireless connection and troubleshoot issues with private laptops and installation of router devices.•Responsible for the maintenance and upgrade of all Audio Visual Equipment, Foxtel accounts and Digital Air connection for Residential Buildings in Bundoora and regional campuses . •Manage internal and external stakeholder relationships with La Trobe ICT and contractors to ensure the seamless delivery of high standard services across the Residential Buildings in Bundoora and regional campuses.•Log and follow up request to ICT for support covered by the Service Level Agreement (SLA).•Maintain all of the Five Residential computer laboratories including printers and projectors to ensure that are correctly configured and provide regular service and maintenance.•Assist the ICT Networks Team to troubleshoot switch issues when required, i.e. test and scan network points and provide details to network team using Wireshark software and Fluke technologies.

• Provide Level 1 desktop support to faculty computer teaching and learning spaces and support students and staff.• Log and follow up of requests to IT Services for support covered by the SLA.• Assist and ensure all the faculty’s computer and projectors are configured and maintained.• Ensure cleanliness of the laboratories.• Ensure optimal operation of facilities by ensuring the procedures are followed, appropriate signage is in place, and the facility is secured.

Bachelor Of Business Information Systems, Information Systems

Bachelor Of Information Systems, Information Technology