1.Provided application support for SAP, SRM and Daimler internal application CoCaMa and DMS. Maintained production and testing UAT servers, make sure the servers runs smoothly. When severs needed upgrades or added security patches, monitored servers and offered support when needed.2.Received and escalated issues reported by business users, and make sure to maintain good communication with users and vendors. After analyzing the issue, reported the issues to IT vendors.3.Familiar with ticketing system such as CISM and DOCTOR, specialized in. tracking pending tickets.4.In charged of Daimler MBAFC and MBLC all application issue alerts management. Make sure all issues are solved based on SLA requirement, and make weekly report for management result.5.Offered UAM support for MBAFC and MBLC applications, gave management plan to business users and helped manage account related tasks during the internal and external audit.

• Founded a career service institution for Chinese-English bilinguals, aiming to help students in NorthCarolina triangle research area to obtain summer internships and full-time jobs.• Direct and hosted events such as national career fairs and information sessions in the United Stateswith Chinese companies, provided job opportunities for Chinese-English bilinguals.• Develop relationships with corporations both in China and the United States, and maintained a short-term partnership with firms that would offer opportunities to Chinese–English bilinguals.• Identify and build connections with potential investors for estimating value of assessment of CEB&O

Managed student technology inquiries, overseeing help desk and troubleshooting issues• Promoted to Student IT Manager, supervising 4 students and organizing their work schedules• Organized weekly reviews with supervisor and 4 student employees, critiquing work practices• Trained all student employees, teaching them IT protocol, and evaluating their progress.