Manage a team of software engineers responsible for the consumer experience for Uber Eats Grocery & Retail

Built the new Uber Eats Pro loyalty program for millions of couriers globally, driving improvements in supply hours, retention, and customer sentimentBuilt the new Daily Snacks loyalty benefit, providing rewards from McDonald’s and Subway to millions of drivers and couriers (millions in annualized rewards). Built a new Golang RPC service, Cassandra DB, and Kafka stream to support the feature.Built new APIs to launch a new partnership with American Express for a free 12-month Eats Pass subscriptionBuilt a new user onboarding flow for over-the-top deliveries, which includes support for new compliance requirements (Terms & Conditions) and the physical distribution of an Uber-provided payment card to couriersBuilt new APIs to store and fetch aggregated, real-time, loyalty benefit redemption dataLed a company-wide initiative with a cross-functional 30+ member team spanning 9 projects to remove discriminatory technical language; led the projects to switch the git default branch to “main” and to create a Slack chatbot to flag discriminatory languageLed a revamp of operational processes for 30+ engineering team (scrum, on-call, bug triaging, postmortems)

Redesigned the Alexa cloud platform, which encompasses microservices owned by different teams, to enable new multi-device experiences such as Multi-Room Music, Stereo Sound with Echo Sub, and 3rd party distributed audio (e.g., controlling Sonos speakers with Alexa)Launched a Java-based RPC web service that handles 100’s of millions of daily requests to enable users to control one or more devices (e.g., Echo, Fire TV, and Smart Home devices) with voice and GUI interactionsDesigned and implemented new back-end APIs to support device-cloud communication for Multi-Room MusicUpdated the Alexa testing framework to enable end-to-end load testing of the Multi-Room Music featureBuilt an HTTP/1.1 proxy service to support communication to the Alexa cloud for 1st and 3rd party devicesServed as Scrum master – ran Scrum meetings, prioritized the backlog with stakeholders, and drove the adoption of Scrum best practices to improve software development process

Customer Acquisition – built a multi-channel launch strategy for Amazon Business (email, onsite merchandising, display ads, print ads, paid search, social media, field marketing), driving $1B sales and 300K signups in the 1st yearCustomer Analytics – operated as the product manager for the customer growth team; developed supervised learning ML models to improve the relevancy of sales and marketing campaignsSales Operations – managed a team of engineers to implement a custom instance of Salesforce (SFDC) CRM, designed the SFDC architecture and schemas, built secure data integration processes connecting Amazon Data Warehouse to SFDC through Amazon Redshift and Informatica Cloud, and handled SFDC admin responsibilitiesMarketing Analytics – designed signup attribution models to track user behavior; worked with our data engineering team to develop reporting to measure campaign performance for our sales/marketing programs

Vendor Management – owned vendor and product selection strategy for the education product category; managed vendor relationships, contract negotiations, order forecasting, and promotional planningPricing – designed and implemented strategy to efficiently set competitive prices for 1MM+ SKUs across our business-focused product selection using pricing automation toolsShopping Experience – launched a cross-category storefront for teachers and educators; improved product discoverability, browse taxonomy/refinements, and data quality to support the launch of AmazonSupplyPlanning & Financials – developed full-year operating plans and managed the P&L for the education product category