Evan Yang Email & Phone Number

• Lead a high efficient global team dedicated to PayPal Inc. exceptions
• Oversee department daily operations (scheduling, coaching, monitoring workflow, proactively identifying issues and etc.) and handle escalations to ensure the department can meet the SLA on a timely basis
• Communicate with internal teams and external stakeholders for issues related to payment processing
• Partner with management on different projects and meetings as required
• Maintain the documentation for… Show more
• Maintain the documentation for the new Exceptions Management Policy approval process across PayPal Inc.

• Supervise all CNY transactions/payments related issues
• Training new staff
• Transaction Monitoring – Review transactions for suspicious or fraudulent activity and ensure they comply with the Company’s compliance and risk policies
• Generate payment files from within the company’s various platforms;
• Handle exception payments (rejects, returns, amendments, traces and investigations);
• Liaise with the Technical Team to repair any file errors;

• Transaction Monitoring – Review transactions for suspicious or fraudulent activity and ensure they comply with the Company’s compliance and risk policies
• Generate payment files from within the company’s various platforms;
• Handle exception payments (rejects, returns, amendments, traces and investigations);
• Liaise with the Technical Team to repair any file errors;
• Track and resolve payment file exceptions and data file issues in a timely manner and escalate when… Show more
• Track and resolve payment file exceptions and data file issues in a timely manner and escalate when necessary;

Vancouver

• Related Skills: Communication, Service orientation, teamwork & partnering
• Answer customer queries regarding product/services, account sign; online transactions and balance inquiries
• Track inquiries to their resolutions; escalating issues when necessary
• Accurately process daily financial transactions and assist with risk management and transaction trace requests
• Provide telephone & email support to end-users, financial institutions and business partnersKey… Show more Related Skills: Communication, Service orientation, teamwork & partnering
• Provide telephone & email support to end-users, financial institutions and business partnersKey Contribution:

• Related Skills: Accountability, Building Trust, Communication, Results Orientation, Service Orientation, Teamwork & Partnering, Thorough
• Verify and balance incoming items against client transaction reports.
• Verify information on documents against client instructions to determine appropriate processing requirements.
• Process and post items to meet established Service Level Agreements and process adjustments as required.
• Complete and prepare appropriate… Show more Related Skills: Accountability, Building Trust, Communication, Results Orientation, Service Orientation, Teamwork & Partnering, Thorough
• Complete and prepare appropriate documentation/statement for internal/external clients as required.