Evan Yang Email & Phone Number

• Lead a high efficient global team dedicated to PayPal Inc. exceptions• Oversee department daily operations (scheduling, coaching, monitoring workflow, proactively identifying issues and etc.) and handle escalations to ensure the department can meet the SLA on a timely basis• Communicate with internal teams and external stakeholders for issues related to payment processing• Partner with management on different projects and meetings as required• Maintain the documentation for… Show more • Lead a high efficient global team dedicated to PayPal Inc. exceptions• Oversee department daily operations (scheduling, coaching, monitoring workflow, proactively identifying issues and etc.) and handle escalations to ensure the department can meet the SLA on a timely basis• Communicate with internal teams and external stakeholders for issues related to payment processing• Partner with management on different projects and meetings as required• Maintain the documentation for the new Exceptions Management Policy approval process across PayPal Inc.• Provide direction and strategic planning to management regarding necessary changes and updates• Review and approve transactions from various PayPal internal platforms• Assist with ongoing SOX/Auditing request.• Edit and create training material and Standard Operations Procedures for the department and present the material to the management team Show less

• Supervise all CNY transactions/payments related issues• Training new staff• Transaction Monitoring – Review transactions for suspicious or fraudulent activity and ensure they comply with the Company’s compliance and risk policies• Generate payment files from within the company’s various platforms;• Handle exception payments (rejects, returns, amendments, traces and investigations);• Liaise with the Technical Team to repair any file errors;• Track and resolve payment… Show more • Supervise all CNY transactions/payments related issues• Training new staff• Transaction Monitoring – Review transactions for suspicious or fraudulent activity and ensure they comply with the Company’s compliance and risk policies• Generate payment files from within the company’s various platforms;• Handle exception payments (rejects, returns, amendments, traces and investigations);• Liaise with the Technical Team to repair any file errors;• Track and resolve payment file exceptions and data file issues in a timely manner and escalate when necessary;• Communicate with internal staff, external business partners and financial institutions to resolve transaction inquiries;• Liaise between the Product Development Team and Contact Center and maintain information flow in both directions Show less

• Transaction Monitoring – Review transactions for suspicious or fraudulent activity and ensure they comply with the Company’s compliance and risk policies• Generate payment files from within the company’s various platforms;• Handle exception payments (rejects, returns, amendments, traces and investigations);• Liaise with the Technical Team to repair any file errors;• Track and resolve payment file exceptions and data file issues in a timely manner and escalate when… Show more • Transaction Monitoring – Review transactions for suspicious or fraudulent activity and ensure they comply with the Company’s compliance and risk policies• Generate payment files from within the company’s various platforms;• Handle exception payments (rejects, returns, amendments, traces and investigations);• Liaise with the Technical Team to repair any file errors;• Track and resolve payment file exceptions and data file issues in a timely manner and escalate when necessary;• Communicate with internal staff, external business partners and financial institutions to resolve transaction inquiries;• Liaise between the Product Development Team and Contact Center and maintain information flow in both directions Show less

Vancouver

Related Skills: Communication, Service orientation, teamwork & partnering• Answer customer queries regarding product/services, account sign; online transactions and balance inquiries• Track inquiries to their resolutions; escalating issues when necessary• Accurately process daily financial transactions and assist with risk management and transaction trace requests• Provide telephone & email support to end-users, financial institutions and business partnersKey… Show more Related Skills: Communication, Service orientation, teamwork & partnering• Answer customer queries regarding product/services, account sign; online transactions and balance inquiries• Track inquiries to their resolutions; escalating issues when necessary• Accurately process daily financial transactions and assist with risk management and transaction trace requests• Provide telephone & email support to end-users, financial institutions and business partnersKey Contribution:• Handle heavy volume tasks well Show less

Related Skills: Accountability, Building Trust, Communication, Results Orientation, Service Orientation, Teamwork & Partnering, Thorough• Verify and balance incoming items against client transaction reports. • Verify information on documents against client instructions to determine appropriate processing requirements. • Process and post items to meet established Service Level Agreements and process adjustments as required. • Complete and prepare appropriate… Show more Related Skills: Accountability, Building Trust, Communication, Results Orientation, Service Orientation, Teamwork & Partnering, Thorough• Verify and balance incoming items against client transaction reports. • Verify information on documents against client instructions to determine appropriate processing requirements. • Process and post items to meet established Service Level Agreements and process adjustments as required. • Complete and prepare appropriate documentation/statement for internal/external clients as required. • Perform end of day reconciliation to ensure all items have been processed accurately.• Complete clerical duties such as filing, faxing, photocopying to ensure department efficiently.Key Contributions:• Complete all tasks accurately and efficiently. Show less