Evan Ziebell Email & Phone Number

Mountlake Terrace, Washington, United States

Shoreline, Washington, United States

Greater Seattle Area

• Produced excellent financial performance for two multi-million dollar assets, yielding a combined 23% increase in year-over-year revenue growth.• Demonstrated exceptional communication skills and customer satisfaction, which led to an increased online reputation assessment score from 4.2 to 4.4.• Manage a cross-functional team of 2 office associates and 2 maintenance specialists with daily mentorship, feedback and career development. One associate was nominated for the “Leasing Consultant of the Year” honor by the Washington Multi-Family Housing Association.• Collect insights from financial analytics to make rapid, autonomous adjustments to market pricing and strategies. Taking intelligent risks to reduce vacancy loss to a year-end average of 4.3%.• Administer several key business functions including accounts payable, accounts receivable, budget control, payroll and building maintenance. Participate in test pilot programming and provide constructive feedback.• Present monthly financial reporting and market research to regional leadership and executives, proposing recommendations where needed.• Manage vendor partnerships and contracts efficiently for best pricing, quality control and service. Deliver timely and effective feedback as needed.

Downtown Seattle

• Supervised daily front-of-house management operations for leasing and concierge at a luxury high-rise asset in the heart of downtown Seattle.• Managed, mentored and trained 3 leasing team members and 3 concierge associates. Presented professional feedback and guidance for career development.• Owned an extensive lease renewal and retention program to achieve a year-over-year retention rate of above 65% in a highly competitive urban submarket. • Developed and implemented new communication strategies, safety protocols, virtual engagement and sales tactics during the height of the Covid-19 pandemic, while still achieving business objectives.• Exercised independent discretion in daily marketing decisions and advertising verticals of the asset to maximize revenue potential.• Assisted with accounts payable, accounts receivable, budget control, auditing and various business functions when needed.

Issaquah, Washington, United States

• Exceptional Customer Service Award — under 150 units (2019)• Apprentice Award (2019)• Washington Multifamily Housing Association — Rookie of the Year nominee (2019)

Greater Seattle Area

Evan developed a wide range of residential property management skills during an accelerated training program for Weidner Apartment Homes.• Property Management: Maintained budget with weekly audits on expenses, revenues and property level income.• Leasing: Utilized sales and marketing techniques to qualify prospects and execute lease agreements.• Residential Correspondence: Exhibited a high-level of professional communication to resolve issues within the community.• Audit Assessments: Reviewed community performance in adherence with corporate policy, industry standards and legal parameters.• Marketing: Utilized ILS posts with specific attention to Craigslist Ad development, to advertise the community to potential prospects.• Community Engagement: Facilitated resident initiatives and campaigns to strengthen community camaraderie.