Hello, I graduated with a Bachelor's in Global Management at Thunderbird School of Global Management. The degree has broadened my understanding of global business strategies and equipped me with cross-cultural skills. My experience working with a diverse group of individuals has been enriching and dynamic. At DoorDash, I apply this expertise in Trust & Safety, ensuring our community response aligns with our core values. My goal is to foster safe digital environments, leveraging my technical skills and international business insight to navigate and resolve complex challenges in a dynamic, global marketplace.As a Technical Specialist at Apple, I immersed myself in the dynamic world of cutting-edge technology, assisting customers with innovative products and troubleshooting technical issues. This combined experience has not only enhanced my expertise in the tech industry but also provided me with a global mindset for diverse professional settings. I'm looking forward to growing my network and connecting with professionals who share similar interests and goals on LinkedIn.
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SpecialistAppleChandler, Az, Us
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Community Response, Trust & SafetyDoordash Jun 2024 - PresentSan Francisco, California, Us -
Technical SpecialistApple Jun 2023 - PresentCupertino, California, Us• Troubleshoot and resolved technical issues for a diverse range of products, ensuring customer satisfaction and maintaining a high level of composure during challenging situation by offering many solutions for customer.• Demonstrated technical expertise and empathy to reassure customers when delivering product diagnoses and potential solutions, resulting in average 80 NPS QTD• Proactively repaired customer relationships, turning challenging situations into opportunities by offering upgrades and trade-ins which helped team exceeded exception, that led to an increase of 50% WTD• Demonstrated exceptional multitasking abilities during peak store hours, sessions average 3-4 customers per hour, which exceeded expectation for team on- time metrics
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SpecialistApple Jul 2021 - Jun 2023Cupertino, California, Us• Uncover customers' needs and provide meaningful solutions for their new Apple devices• Guide customers through product selection, sales, and setup, resulting in 88 NPS QTD in knowledge customer service• Perform various roles within the store, including maintaining visual merchandising and operation inventories
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Administrative AssistantD-Square Construction Llc Mar 2021 - Jul 2021Tucson, Arizona, Us•Developed administrative processes to achieve organizational objectives and improve office efficiency. •Organized and maintained certified payroll information by entering data, deleting errors, calculating and collecting information•Processed financial documents, including contracts, expense reports and invoices.•Monitored and tracked project performance data with payroll on spreadsheets to generate reports and keep management informed of important trends. -
Research InternOn Global Leadership Jan 2021 - May 2021On Global Leadership asked the students to write profiles of selected cities in China, giving the reader a snapshot of demographics, culture, economics and other economic factors that define a metropolitan area. The emphasis was on researching each city -- using a variety of resources -- to develop an in-depth profile with the most current data on cities to help readers compare demographics, education rates, real estate prices, exports and imports, and numerous other statistics. This city profile will fold into a series of OGL reports on Chinese cities that will contribute to a deeper understanding of China, its history and its people. -
Floor ManagerAsu Gammage Sep 2018 - Mar 2021Tempe, Arizona, Us•Provided excellent customer service: answered questions and welcomed all customers•Directed guests to correct location by documented ticket seats and answered questions about facility amenities
Eva Pham Education Details
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Thunderbird School Of Global ManagementGlobal Management (International Business And Culture)
Frequently Asked Questions about Eva Pham
What company does Eva Pham work for?
Eva Pham works for Apple
What is Eva Pham's role at the current company?
Eva Pham's current role is Specialist.
What schools did Eva Pham attend?
Eva Pham attended Thunderbird School Of Global Management.
Who are Eva Pham's colleagues?
Eva Pham's colleagues are Hampton Emery, Karyn Black, Zachary Defreece, Leonardo Montano, Lucy Lopez, Gurtej Sidhu, Andrew Donaldson.
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